Chief Technology Officer, Customer Service & Support
9:10 AM DIGITAL KEYNOTE: The Future of Support – Microsoft’s Journey Digitally Transforming Support Experience
Microsoft is a forerunner in leveraging the latest and greatest in technology to support their customers, often through developing their own technology stack and support mechanisms curated for customer needs. From self service technologies to artificial intelligence and automation, Microsoft’s service and support embraces the next generation technologies that both support employees and deliver world-class service to customers. This cooperative keynote address tells Microsoft support journey, how digital continues to change the game in customer service, and concludes with a look into the future of support experience.