Jim Iyoob, Chief Customer Officer at Etech Global Services

Jim Iyoob

Chief Customer Officer
Etech Global Services

Check out the incredible speaker line-up to see who will be joining Jim.

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Day One: Pre-Conference Day: Workshops And Technology & Innovation Focus Day Monday, September 16, 2019

Monday, September 16th, 2019

11:15 AM WORKSHOP B: CX Architecture: 5 Steps to Transform Your Customer Insights

The only differentiator organizations have today is “The Customer Experience”. With the advent of AI, organizations have improved CX by learning more about the customer and anticipating their needs.
Join Etech’s workshop to discover the path to a memorable customer experience with Human Intelligence along with effective and efficient use of Artificial Intelligence.