John Pompei

Head of Customer Care Operations
Electronic Arts (EA)

Day Two: Main Conference And Expo: Wednesday, October 10, 2018

Wednesday, October 10th, 2018


11:00 AM Re-Platforming Your Infrastructure for True Omni-Channel Experience Delivery

  • Building a strategy for omni-channel transformation
  • Bridging existing disparate platforms and technologies

Day Four: Site Tour Experience Day: Friday, October 12, 2018

Friday, October 12th, 2018

9:00 AM Electronic Arts

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets. EA was just added to the Fortune 500 and posted GAAP net revenue of $4.4 billion in 2016.

Come experience the EA Austin location, home to EA’s WW Customer Experience Center, IT Operations and the EA BioWare Studio, where Star Wars: The Old Republic was developed. The center is EA’s third largest out of 20 worldwide operations. The facility employs approximately 800, including 250 in the CX team.

Don’t miss this opportunity to experience the state of the art care center and game studio where employee and customer experience are top of mind. Join us as we learn about EA’s customer care operations and experience the CX Lab designed for testing new technology and processes.

Check out the incredible speaker line-up to see who will be joining John.

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