See you in 2020!

September 21-24, 2020 | Austin, TX

Julio Badin

SVP, Customer Experience Dallas Fort Worth International Airport

Julio Badin serves as Senior Vice President of Customer Experience at Dallas Fort Worth International Airport.

His responsibilities include Customer Experience, Consumer Insights and Analytics, Customer Programs, Terminal Experience and the Ambassador Program. 
In his role, Badin provides strategic leadership to elevate DFW as a global airport innovator in customer experience.

His focus is on examining systems to reinforce a customer-centric culture and aligning operating realities of service within the Airports five terminals. By building relationships with key external constituencies and internal departments, Customer Experience supports and promotes DFW Airport’s strategic plan through end-to-end customer service.

Badin previously served The Walt Disney Company, where he was responsible for multiple lines of business at Disneyland Park. Over 18 years, he led different management teams, representing attractions, retail and food and beverage. Badin’s experience also includes transportation, parking and guest relations, with a strong background in brand standards and customer experience oversight.

Badin holds a Bachelor of Arts in Psychology from Kalamazoo College, a master’s degree in Health Services Administration from The University of Michigan – Ann Arbor and an Executive Master of Business Administration from Chapman University.

Why Julio?
Julio has extensive experience in the hospitality industry. He brings his knowledge and focus on how he elevates DFW as a global airport innovator in CX. 

Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019

8:50 Emotional Quotient: What Sticks in the Minds of Customers?

Julio serves as the SVP of CX at Dallas Fort Worth International Airport (DFW), a busy hub where an average of 69 million passengers flies in an out of the airport annually. With Julio’s extensive experience in the hospitality industry he provides strategic leadership to elevate DFW as a global airport innovator in CX. He has an incredibly big responsibility to ensure that each and every passenger has a seamless and effortless experience through every step of their journey. However, to successfully achieve this goal, he focuses on examining systems to reinforce a customer-centric culture and aligning operating realities of service within the Airports five terminals.

In Julio’s keynote, he will provide insight on best practices around proactive customer engagement, how to deliver CX that resonates with your customers and answer the question we all want to know, “What stick’s in the minds of customers?” 

+ Best practices around proactive customer engagement and what it looks like
+ Address and implement CX from with a data and IoT perspective
+ Why organizations need to look into alternative metrics
+ Work with third parties to ensure your organization’s CX expectations and standards are met
+ Understand how to deliver CX in a meaningful way


Check out the incredible speaker line-up to see who will be joining Julio.

Download The Latest Agenda