Julio Badin, SVP, Customer Experience at Dallas Fort Worth International Airport

Julio Badin


SVP, Customer Experience
Dallas Fort Worth International Airport

Check out the incredible speaker line-up to see who will be joining Julio.

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Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019


8:50 AM Emotional Quotient: What Sticks in the Minds of Customers?

Julio serves as the SVP of CX at Dallas Fort Worth International Airport (DFW), a busy hub where an average of 46.15 million passengers flies in an out of the airport annually. With Julio’s extensive experience in the hospitality industry he provides strategic leadership to elevate DFW as a global airport innovator in CX. He has an incredibly big responsibility to ensure that each and every passenger has a seamless and effortless experience through every step of their journey. However, to successfully achieve this goal, he focuses on examining systems to reinforce a customer-centric culture and aligning operating realities of service within the Airports five terminals.

In Julio’s keynote, he will provide insight on best practices around proactive customer engagement, how to deliver CX that resonates with your customers and answer the question we all want to know, “What stick’s in the minds of customers?” 

+ Best practices around proactive customer engagement and what it looks like
+ Address and implement CX from with a data and IoT perspective
+ Why organizations need to look into alternative metrics
+ Work with third parties to ensure your organization’s CX expectations and standards are met
+ Understand how to deliver CX in a meaningful way