Karen Ratigan

Sales Director, Mass Markets Verizon Business Group

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

16:30 PANEL DISCUSSION: Don't Let the Fourth Industrial Revolution Pass You By: Transforming Customer Experience in a B2B2C World

Customer expectations continue to rise. Customer service organizations must respond by empowering every employee with the skills and tools of the future, engaging customers across every channel, and elevating the role customer service plays in creating opportunity and driving growth. Learn how you can leverage technology to deliver service across digital channels, scale with AI, evolve self-service, and connect every part of your business, to differentiate your brand.

Check out the incredible speaker line-up to see who will be joining Karen.

Download The Latest Agenda