See you in 2020!

September 21-24, 2020 | Austin, TX

Kristina Sproat

Senior Director, Customer Operations & Experience DonorsChoose.org

Kristina heads up the Customer Support team at DonorsChoose.org. Prior to joining DonorsChoose.org, she led customer-facing teams in ed-tech and developed customer experience initiatives for a start-up in the volunteer management space. She holds an MFA in Screenwriting and a BS in Psychology. Kristina resides in Brooklyn, NY.

 

Why Kristina?
Kristina is a seasoned customer experience and operations leader with over ten years of customer-facing work—including B2C and B2B support, SaaS implementation, solution architecture, enterprise account management/success, and business process consultation—with six years of management experience leading teams and operational strategy. During her session, Kristina will demonstrate how to build a customer experience team around your organization’s specialties, how to balance proactive wants and reactive needs to establish trust with your customers and use automations smartly to maximize the human touch. 

Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019

10:50 Make Your Own Rules: Think Outside the Box for an Effortless Customer Experience

+ Build a customer experience team around what's special about your organization
+ Balance proactive wants with reactive needs to establish trust with customers
+ Use automation smartly to maximize the human touch

Check out the incredible speaker line-up to see who will be joining Kristina.

Download The Latest Agenda