Day Two: Main Conference And Expo: Tuesday, September 17, 2019
Tuesday, September 17th, 2019
+ How the Member Service Representative (MSR) Lab co-develops across the organization for a successful community
+ Focus on agile development and human centered design to enable agile development and business teams to make the most informed decisions
+ Bridge the gap between the role of the frontline employees and the role of the executives
Day Four: Site Tour Experience Day: Thursday, September 19. 2019
Thursday, September 19th, 2019
8:00 AM USAA San Antonio
*Please be advised that the morning site tour is in San Antonio and the travel time estimates an hour and thirty minutes one way.
Tour of contact centers and innovation labs.