Laurie Lowery, Director of Insight Research at USAA

Laurie Lowery

Director of Insight Research

Check out the incredible speaker line-up to see who will be joining Laurie.

Download The Latest Agenda

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

10:50 AM The World-Class Employee Experience at USAA

+ How the Member Service Representative (MSR) Lab co-develops across the organization for a successful community
+ Focus on agile development and human centered design to enable agile development and business teams to make the most informed decisions
+ Bridge the gap between the role of the frontline employees and the role of the executives

Day Four: Site Tour Experience Day: Thursday, September 19. 2019

Thursday, September 19th, 2019

8:00 AM USAA San Antonio

*Please be advised that the morning site tour is in San Antonio and the travel time estimates an hour and thirty minutes one way.

Tour of contact centers and innovation labs.