Lizzie Resnick has been a “SmartPaker” for 10 years, she
started as a Customer Care rep and has worked her way up to Customer Care
Director where she has the privilege of overseeing and serving her team of 70
reps and managers and SmartPak’s amazing customers. SmartPak is well known in
outside of the equine world for their “maniacal” customer focus and was and
still is the perfect fit for Lizzie’s passion for horses, riding and helping
others keep their horses healthy while constantly looking for ways to grow
herself and her team. Outside of work, Lizzie likes to spend time with her
family, 2-year-old daughter Maddie and her husband Bryan and in addition to
riding she loves to run and ski. Lizzie has completed 8 marathons and is
currently working on a master’s degree in management from the Harvard Extension
School in Boston.
A passionate and knowledgeable frontline is crucial to any organizations success. However, at SmarkPak Lizzie and her team are doing things a little differently to build better relationships with their customer base. In her session, Lizzie will explain the why behind SmarPak’s extensive meticulous training and the ROI of adding a remote workforce to your organization to remain the differentiator in the experience economy.