Lizzie Resnick, Customer Care DIrector at SmartPak

Lizzie Resnick

Customer Care DIrector

Check out the incredible speaker line-up to see who will be joining Lizzie.

Download The Latest Agenda

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

1:30 PM Extensive Training + Key Metrics = A Successful Agent

+ How to effectively measure your agents success for contact center optimization
+ Why a long training period is crucial to agent empowerment as well as the satisfaction of your customers
+ The benefits of hiring remote agents to your workforce