Luke Hagstrand, VP, CX Personalization at Comcast Cable

Luke Hagstrand


VP, CX Personalization
Comcast Cable

Check out the incredible speaker line-up to see who will be joining Luke.

Download The Latest Agenda

Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019


1:30 PM Build a Brand of Love Through Personalization and Consumer Privacy

+ How CX data, obstacles and behaviors challenge Comcast’s “Scale to One” personalization model
+ Balance consumer privacy to build, earn and keep trust
+ More Channels ≠ More Risks: How to scale and maintain safety and security through more channels