Luke Hagstrand

VP, CX Personalization Comcast Cable

Luke leads customer experience personalization at Comcast.  His team develops and implements digital, data-driven solutions that scale to millions of customers while solving each individual’s unique needs.  Previously he held leadership roles driving technology, product development and business transformation at Comcast, Lockheed Martin and global software start-up.

Why Luke?
Luke brings his knowledge of customer experience personalization to CCW Austin. During his session, he will demonstrate how to build a brand of love through personalization and consumer privacy  and how to scale and maintain safety and security through more channels. 

Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019

13:30 Build a Brand of Love Through Personalization and Consumer Privacy

+ How CX data, obstacles and behaviors challenge Comcast’s “Scale to One” personalization model
+ Balance consumer privacy to build, earn and keep trust
+ More Channels ≠ More Risks: How to scale and maintain safety and security through more channels

Check out the incredible speaker line-up to see who will be joining Luke.

Download The Latest Agenda