Mario Matulich

Executive Director Customer Contact Week

Day One: Pre-Conference Day: Workshops And Technology & Innovation Focus Day Monday, September 16, 2019

Monday, September 16th, 2019

14:15 CX Automation

It is time to change the conversation about chatbots in the contact center. What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience? Our Technology & Innovation Focus Day spotlight on CX Automation provides key highlights from the CCW Digital special report, interviews a practitioner on their chatbot journey, and then dives into an interactive exercise on bot building.

The Myth around AI/Automation Skill Gap in the Vastly Different Customer Contact Landscape

Hosted by: IBM Watson
Step-by- Step Tutorial on Building a Virtual Assistant with Watson Assistant

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

8:20 CELEBRITY KEYNOTE: A Fireside Chat with Michelle Williams

The beautiful and talented star has evolved many times in her life and she is nowhere near done. She’s added Broadway actress, entrepreneur, designer, television host, and inspirational speaker to her already robust resume, and as she enters the second act of her already prolific career, there is so much more to come.

Since her days of making hit after hit as a member of Destiny’s Child, one of the best-selling female groups of all time, and then as a solo artist with four critically acclaimed albums (Heart to Yours, Do You Know, Unexpected, and Journey to Freedom), Williams has grown professionally and personally.

In this fireside chat, learn Michelle’s secrets to success as she discusses her career, her accomplishments and her exhilarating evolution as an entrepreneur.

Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019

Check out the incredible speaker line-up to see who will be joining Mario.

Download The Latest Agenda