Mark Bloom

Sr. Director, Strategy and Operations - The Service Cloud Salesforce

Mark Bloom is the Sr. Director of Product Success for the Service Cloud, the #1 customer service solution enabling companies to provide amazing customer service on any device, anytime, through any channel. Service Cloud is also the landslide Leader of Gartner’s Magic Quadrant in customer service.

Mark is a thought leader in Customer Service and Support who has worked with Salesforce Service Cloud customers of all sizes and industries, including large, complex and strategic implementations that required deep Service transformation as well as quickly moving projects for fast-moving companies.  He has led partner practice building efforts for Service Cloud partners and worked with existing customers to resolve growth issues.  

Mark joined Salesforce in 2010 as a Service Expert, bringing extensive experience in customer service and support solutions.  He spent the previous decade building and leading contact center implementations globally.  He also brings years of finance, accounting and military experience to the table in solving today's business challenges.

Mark holds a BA in Business Administration – Accounting from The University of Wisconsin-Madison School of Business.  When not helping drive the Customer Success Platform, Mark can be found travelling with his family, listening to music from his classic vinyl records collection, and cheering for the Green Bay Packers.

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

16:30 PANEL DISCUSSION: Don't Let the Fourth Industrial Revolution Pass You By: Transforming Customer Experience in a B2B2C World

Customer expectations continue to rise. Customer service organizations must respond by empowering every employee with the skills and tools of the future, engaging customers across every channel, and elevating the role customer service plays in creating opportunity and driving growth. Learn how you can leverage technology to deliver service across digital channels, scale with AI, evolve self-service, and connect every part of your business, to differentiate your brand.

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda