Meredith Molloy

Customer Success Delegate

Meredith (Gendreau) Molloy is a passionate customer experience leader with 10+ years of experience within the startup world. She believes in the power of the voice of the customer cross-functionally and breaking down silos toward a heightened end-to-end customer experience. A thoughtful people leader, Meredith strives to operationalize support and experience teams alike toward measurable success and a customer-first mindset. She calls the North Shore of Massachusetts home with her husband, Matthew, and their beagle mix, Pancakes.

Why Meredith?
Meredith is an advocate for shaping customer advocates who surprise and delight their customers. She recognizes the nuances in hiring the right talent, especially in times of rapid growth, and how to align agent KPI’s with business goals and customer satisfaction. 

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

14:40 Create Customer Advocates Who Surprise & Delight

+ Find and recognize the right talent to hire in times of rapid growth
+ Operate to align agent KPI’s with business goals and customer satisfaction
+ Focus agents to listen, empathize and advocate for the customer for smooth sailing (and hit benchmark goals)

Check out the incredible speaker line-up to see who will be joining Meredith.

Download The Latest Agenda