Meredith (Gendreau) Molloy is a passionate customer experience leader with 10+ years of experience within the startup world. She believes in the power of the voice of the customer cross-functionally and breaking down silos toward a heightened end-to-end customer experience. A thoughtful people leader, Meredith strives to operationalize support and experience teams alike toward measurable success and a customer-first mindset. She calls the North Shore of Massachusetts home with her husband, Matthew, and their beagle mix, Pancakes.
Meredith is an advocate for shaping customer advocates who surprise and delight their customers. She recognizes the nuances in hiring the right talent, especially in times of rapid growth, and how to align agent KPI’s with business goals and customer satisfaction.