Micah Citti, Customer Service Operations Manager at ESPN

Micah Citti

Customer Service Operations Manager

Check out the incredible speaker line-up to see who will be joining Micah.

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Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

2:05 PM Thrive Together or Fail Together: Tales of Agent Care and Customer Care Success

+· Foster a culture of agent empowerment through trust and risk
+ Find opportunities for reward and incentives with agent collaboration
+ View customer care as a profit center, not a cost center