See you in 2020!

September 21-24, 2020 | Austin, TX

Mike Hull

Customer Success Director CallMiner

Mike Hull is a certified CallMiner Business Intelligence Analyst and serves as a Customer Success Director for CallMiner, ensuring CallMiner’s customers achieve success with customer engagement analytics.

 

Previously Mike worked at TradeGlobal, where he had responsibility for all contact center reporting, voice analytics and payroll. He joined TradeGlobal team as an agent in March of 2006, and held a variety of positions within the organization.  He moved to the training department in July of 2006, redesigned the training program, and helped launch several new clients.  After training, Mike also held positions as a team supervisor and department manager.  From there, he became the Training Manager and took over the supervision of the QA group.  He built the team from one trainer to four and expanded the Quality Assurance department from one specialist to eight. Following the addition of CallMiner’s Eureka voice analytics platform, Mike created the role of Business Intelligence Manager and following the acquisition of Tradeglobal by Singapore Post, was promoted to Director of Business Analytics where he oversaw reporting, payroll, and voice analytics.

Day One: Pre-Conference Day: Workshops And Technology & Innovation Focus Day Monday, September 16, 2019

Monday, September 16th, 2019

8:15 A: “Real Stories, Real Customer Success and How They Got There with AI Fueled Speech Analytics” featuring Mercedes Benz Financial Services, BNY Mellon | Pershing and RDI Corp

There is a growing recognition that speech analytics is a must have technology to support improve agent performance, customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance. The opportunities to become a successful user of this game changing technology are real but how do you get there? This workshop will feature actual customer case studies presented by the speech analytic user customers themselves from iconic international automotive leader Mercedes Benz Financial Services, American worldwide banking and financial services institution BNY Mellon | Pershing and leading BPO, digital marketing, research, and IT support organization RDI Corp. This informative session will also include learning modules on how the technology works, how speech analytics can be configured to support the measurement and improvement of customer experience and best practices on successfully deploying a speech analytics solution.
 
Take-a-ways for Workshop Participants include:
  • A solid understanding of how Interaction (Omni-Channel) Analytics works
  • How real customers are using and benefiting from Speech Analytics
  • Category and Scorecard configurations that support dramatic CX improvements
  • What it takes to implement and realize success with an Interaction Analytics solution
  • Workshop material to initiate your own Interaction Analytics Journey to Success

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda