Monica Marquez

Global Head of Community Advisory

8:10 AM KEYNOTE PANEL: Organizational Culture - Your Key to Customer Success

A customer-centric culture is fundamental to success in customer contact, and culture is rooted in the people of the organization. Where culture starts at the top, at the end of the day, culture is about the people across the middle. Organizations that embrace inclusivity and leverage the strengths of a diverse culture have the strong foundation needed for CX longevity. This diverse panel tackles some of the key challenges associated with building teams and organizational culture that will set you up for success.

2:10 PM How Community Advisory Can Impact EX and CX

+ What is the business case for investing ina  community advisory function
+ Culture: understanding the macro-culture and micro-culture phenomenon, and how to shift mindsets
+ The many layers of diversity, and how Google Groups have leveraged diversity

Check out the incredible speaker line-up to see who will be joining Monica.

Download The Latest Agenda