Pete Collins is Senior Vice President, Operations for Personal
Insurance and International at Travelers.
Prior to joining Travelers in 2014, Pete served as Executive Vice President of Customer Management for Vertex, a leading international provider of customer management outsourcing, consulting and technology services, where he ran customer service globally. Throughout his career, Pete has led several large sales and service operations in diverse industries including financial services, telecoms, government, BPO and retail in both the United States and international markets. He has a strong focus on employee engagement and customer experience.
Originally from the UK, Pete now lives in Ridgefield, CT with his
wife, Rupinder, and their son, Rishi. He
describes himself as a sports nut, and enjoys skiing, golfing and traveling
with his family in his spare time.
Pete comes from a diverse background – financial services, telecoms, government, BPO and retail. Yet, he understands that amidst the popular trends in the CX industry, people are and will always be first.