Pete Collins

SVP, Operations for Personal Insurance and International
Travelers Insurance

Pete Collins is Senior Vice President, Operations for Personal Insurance and International at Travelers.

Prior to joining Travelers in 2014, Pete served as Executive Vice President of Customer Management for Vertex, a leading international provider of customer management outsourcing, consulting and technology services, where he ran customer service globally. Throughout his career, Pete has led several large sales and service operations in diverse industries including financial services, telecoms, government, BPO and retail in both the United States and international markets. He has a strong focus on employee engagement and customer experience.

Originally from the UK, Pete now lives in Ridgefield, CT with his wife, Rupinder, and their son, Rishi. He describes himself as a sports nut, and enjoys skiing, golfing and traveling with his family in his spare time.

Why Pete?
Pete comes from a diverse background – financial services, telecoms, government, BPO and retail. Yet, he understands that amidst the popular trends in the CX industry, people are and will always be first.

Check out the incredible speaker line-up to see who will be joining Pete.

Download The Latest Agenda

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

10:50 AM How to Fuel an Omnichannel Experience

+ Digital enablement and integrating channels within the customer journey

+ The role of data, analytics, and technology in providing context and consistency across all channels

+ Why organizations need flexible technology that advances alongside customer and employee needs

+ Balancing risk, controls and engagement