In April of 2019, Sasha Yablonovsky was appointed president of CareerBuilder, overseeing day-to-day operations of the business. She initially joined the company in 2018 as executive vice president of customer experience, where she lead the global success teams in driving revenue growth and profitability by ensuring that CareerBuilder’s clients were fully leveraging and receiving maximum value from their end-to-end solutions.
Sasha is a seasoned executive known for her ability to build high-performance teams that champion the voice of the customer inside organizations, and drive desired outcomes for a wide variety of clients. Her understanding of innovative customer experience models, disciplined management skills, and global expertise help to drive process and productivity improvements for all CareerBuilder end users.
Before joining CareerBuilder, Sasha served as the vice president of service delivery and vice president of selling at Exela Technologies, where she implemented a series of initiatives to provide the best service packages available to customers to improve their experiences, and created long term partnership strategies. Prior to this, she oversaw corporate accounts for CDS, a global leader in eDiscovery software.
Receiving a white glove experience makes you feel important and special. It makes sense that our customers expect white glove service when they interact with an organization. Customers crave that personal touch, but as interactions automate, there is a loss of connection, that personal relationship. At CareerBuilder, Sasha is changing the way the entire organization looks at customer experience. As the former EVP of Customer Experience at CareerBuilder, Sasha is deeply ingrained in improving and upgrading so customers find delight in all interactions. Her main stage keynote will touch upon going back to the old school ways to deliver a white glove experience in an automated world to deliver consistent customer experience globally with a holistic CX model to better serve customers.