Sasha Yablonovsky, President at CareerBuilder

Sasha Yablonovsky


Check out the incredible speaker line-up to see who will be joining Sasha.

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Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

8:50 AM The Old School Way: Deliver a White Glove Experience in an Automated World

Receiving  a white glove experience makes you feel important and special. It makes sense that our customers expect white glove service when they interact with an organization. Customers crave that personal touch, but as interactions automate, there is a loss of connection, that personal relationship. At CareerBuilder, Sasha is changing the way the entire organization looks at customer experience.  As the former EVP of Customer Experience at CareerBuilder, Sasha is deeply ingrained in improving and upgrading so customers find delight in all interactions. In this keynote, Sasha will teach you the fundamentals of white glove experience:  
+ How to deliver consistent customer experience globally with a holistic CX model to better serve customers+ How Career Builders differentiates itself with customer touch and personal relationships+ Find value in technology but also balancing deep relationships+ Drive the future of CX with communication and human touch