Scott Wilson


Customer Experience Principal
FedEx

Day Two: Main Conference And Expo: Wednesday, October 10, 2018

Wednesday, October 10th, 2018


2:10 PM How to Build an Enterprise CX Steering Committee

  • The value of cross-functional CX leadership, particularly in large enterprises
  • How a steering committee can guide localized market CX teams
  • CX as a tool to combat silo-ing

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda