Stacey Haynes, Senior Manager, Customer Care at Fossil

Stacey Haynes


Senior Manager, Customer Care
Fossil

Check out the incredible speaker line-up to see who will be joining Stacey.

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Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019


2:05 PM Support and Train Offshore Agents: How-To Navigate Cultural and Language Barriers

+ Leverage CX stories to teach customer empathy to offshore vendors
+ Set guidelines, workshops and exercises for agents through hands-on product training
+ Aggregate customer insight with agents to build an internal knowledge base