Stephanie Martinez leads the Workforce Management Team at the American Cancer Society’s National Cancer Information Center. Her teams support all workforce management functions, including forecasting, planning, reporting and real-time management. Additionally, she oversees material fulfillment logistics for ACS’s fully virtual, 24/7 contact center with staff across the country. She holds a BBA in Finance and resides in Cedar Park, TX.
Stephanie has over 20 years of contact center experience, with 15+ years in Workforce Management. She served as the project manager for ACS’s transition to a virtual contact center, just last year. During the IDG session, Stephanie will co-facilitate a discussion with her peer, Scott Roskilly, around the challenges and best practices in moving to a virtual workplace.