Steve Beard

VP, Customer Experience
The Zebra

11:00 AM AGENT FEEDBACK DELIVERY: Building Feedback Mechanisms that Resonate

  • Models and methods for delivering all types of feedback, positive and negative
  • Rewards and recognition programs focused on both immediate and delayed gratification

Great agent feedback mechanisms can help:
  • Turn Your Contact Center into a Profit Center
  • Leverage new channels like chat & SMS that reduce cost
  • Drive agent performance, happiness and company culture
  • Enable coaching agents by your managers to be more objective, scalable and fun
  • Increase engagement by agents with feedback mechanisms so they increasingly self-manage & self-train

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda