Todd Marthaler

Industry Leader, Contact Center Appian

Todd has 25 years managing and consulting for Fortune 500 contact centers focused on intelligent interaction routing, customer experience mapping and satisfaction, workforce engagement management, quality management and analytics. He has presented at various partner and customer conferences including Interactive Intelligence/Genesys, ICMI and SOCAP and has written for various contact center publications including Contact Center Pipeline and Minute Hack.

Day One: Pre-Conference Day: Workshops And Technology & Innovation Focus Day Monday, September 16, 2019

Monday, September 16th, 2019

11:15 Digital CX

Are you serious about reducing customer effort? Do you truly honor customer preferences? Are you honestly committed to omnichannel engagement? You need not address these questions with your words. The true answer lies in the quality of your digital customer experience. The ultimate proving ground in the era of customer centricity, the digital realm reveals whether organizations truly care about optimizing their customer experience journeys. Our Technology & Innovation Focus Day spotlight on Outbound & Proactive Engagement provides key highlights from the CCW Digital special report, interviews a practitioner on their digital transformation strategy and then dives into an interactive activity to take your digital CX to the next level.

Connect Physical Store Experiences to Amplify Your Digital Business

Hosted by: Appian

Check out the incredible speaker line-up to see who will be joining Todd.

Download The Latest Agenda