Trent Haynes is Vice President with BNY Mellon | Pershing. Trent manages vendor and data analytics for the Quality Management Office in support of Service Excellence and Voice of the Client programs. He was instrumental in leading Pershing’s achievement of the (CSIA) Customer Service Institute of America’s highest certification of Platinum. Trent began his career with the firm 30 years ago at Mellon Bank in Pittsburgh in the Global Cash Management department. Later, he joined the company’s Technology Services Group and served as the Technology Help Desk Manager for seven years. In 2011, he joined Pershing’s Quality Management Office in our Lake Mary, FL office. He received a Bachelor of Science in Mathematics with emphasis in Computer Science from the Florida State University.