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Sponsors & Exhibitors

CCW Austin focuses on the transformation of CX in a new era of digital engagement. This includes cultural innovation, employee engagement innovation, learning innovation, and of course technology innovation.

Request a sponsorship prospectus for attendee stats, sponsorship opportunities, testimonials and let’s discuss how we can help maximize your ROI at the event.

Simon Copcutt

Simon Copcutt
Head of Strategic Accounts
Email: info@customermanagementpractice.com
Phone: 212-885-2771

Sponsors

Salesforce
Website: https://www.salesforce.com/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service... Read More

IBM Watson
Website: https://www.ibm.com/watson/

IBM Watson represents a new era of computing in which AI systems can ingest and understand massive amounts of information, learn from training and experience, and produce powerful insights to help enhance human decision-making, productivity, and creativity. Watson can understand all forms of structured and unstructured data, learn and reason... Read More

BICS
Website: https://bics.com/

For enterprises looking to realise the cost and productivity benefits of cloud communications for a distributed workforce, BICS offers a one-stop solution including a self-service online portal for numbers provisioning for fixed and mobile DID as well as toll-free numbers.  Users can connect with customers and colleagues in any country... Read More

Appian
Website: http://www.appian.com

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. With core capabilities including case management, intelligent business process management and seamless multi-channel integration, Appian can connect, extend, or replace components of customer engagement center environments. The applications created on Appian’s platform... Read More

Helpshift
Website: www.helpshift.com

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more... Read More

SecureLogix
Website: https://securelogix.com/

SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More

Genesys
Website: http://www.genesys.com

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Etech Global Services
Website: http://www.etechgs.com

Etech Global Services is a leading provider of customer engagement loyalty solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through... Read More

CallMiner
Website: http://www.callminer.com

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: audio, chat, email, and social. CallMiner offers both real-time... Read More

NobelBiz
Website: http://www.nobelbiz.com

NobelBiz™ is a world-class Telecommunications, Solutions and Business Intelligence company dedicated to improving performance and compliance for the Contact Center market. Since 2005, we have provided award-winning cloud solutions, performance-based routing, data aggregation on a business reporting platform that is reducing call frequency and improving contact rates. Together with our... Read More

ExecVision
Website: https://www.execvision.io/

ExecVision is the only Conversation Intelligence software designed by seasoned sales and customer success professionals. ExecVision uniquely empowers organizations to coach people efficiently at scale, improving rep performance, and driving human behavior change. ExecVision analyzes existing call recordings by leveraging AI to unlock key insights, flag coachable moments, interpret emotion and... Read More

World Connection
Website: http://www.wconnection.net

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in... Read More

InfoCision Management Corporation
Website: http://www.infocision.com/

InfoCision is a strategic partner providing trusted contact center solutions to leading brands for over 35 years.  With over 3,000 professional agents across 11 domestic campuses, we thrive on becoming a seamless extension of your organization and leveraging analytics to maximize your return on investment. Read More

PayActiv
Website: https://www.payactiv.com/

The leader in Earned Wage Access, PayActiv is a socially responsible, holistic financial wellness service that increases employee retention, recruitment and engagement. PayActiv provides your employees instant access to their earned but unpaid wages so they can plan, use, and save their money while avoiding late fees, overdrafts, and expensive... Read More

Zoho Corporation
Website: http://www.zoho.com

Zoho is a business operating system—a single cloud software platform with all the applications to run an entire business. We have over 15 million users. Zoho's productivity and collaboration suite includes Email Hosting, Document Management, Office Suite and Project Management, while the business applications range from CRM and Campaign Management... Read More




Check out the list of Media Partners and Speakers on board for CCW Fall




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