See you in 2020!
September 21-24, 2020 | Austin, TX
Sponsors & Exhibitors
CCW Austin focuses on the transformation of CX in a new era of digital engagement. This includes cultural innovation, employee engagement innovation, learning innovation, and of course technology innovation.
Request a sponsorship prospectus for attendee stats, sponsorship opportunities, testimonials and let’s discuss how we can help maximize your ROI at the event.
Simon Copcutt
Head of Strategic Accounts
Email: info@customermanagementpractice.com
Phone: 212-885-2771
Sponsors
8x8, Inc.
Website: http://www.8x8.com
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business... Read More
Ada
Website: https://www.ada.support/
As the market leader in Automated Customer Experience (ACX), Ada personalizes engagement across the customer journey by putting the power of AI in the hands of the people who know your business best. Ada makes it simple for non-technical teams to build an automated, enterprise-class chatbot platform that saves time,... Read More
Appian
Website: http://www.appian.com
Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. With core capabilities including case management, intelligent business process management and seamless multi-channel integration, Appian can connect, extend, or replace components of customer engagement center environments. The applications created on Appian’s platform... Read More
BICS
Website: https://bics.com/
For enterprises looking to realise the cost and productivity benefits of cloud communications for a distributed workforce, BICS offers a one-stop solution including a self-service online portal for numbers provisioning for fixed and mobile DID as well as toll-free numbers. Users can connect with customers and colleagues in any country... Read More
CallMiner
Website: http://www.callminer.com
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: audio, chat, email, and social. CallMiner offers both real-time... Read More
CallTrackingMetrics
Website: www.calltrackingmetrics.com
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 100,000 users around the... Read More
Challenger
Website: https://www.challengerinc.com/
Challenger is a global best practice professional services company dedicated to changing behavior in Sales, Marketing and Service teams. Our commercial transformation efforts have provided performance improvements and significant financial results to hundreds of clients around the world. What began as a research question in 2007, has changed the mindset,... Read More
Edify Labs, Inc.
Website: https://www.edify.cx/
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within... Read More
Etech Global Services
Website: http://www.etechgs.com
Etech Global Services is a leading provider of customer engagement loyalty solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through... Read More
ExecVision
Website: https://www.execvision.io/
ExecVision is the only Conversation Intelligence software designed by seasoned sales and customer success professionals. ExecVision uniquely empowers organizations to coach people efficiently at scale, improving rep performance, and driving human behavior change. ExecVision analyzes existing call recordings by leveraging AI to unlock key insights, flag coachable moments, interpret emotion... Read More
Genesys
Website: http://www.genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More
Helpshift
Website: www.helpshift.com
Helpshift’s next-generation digital customer service software enables B2C brands to scale their support while offering differentiated experiences through phone, web, in-app, email and messenger app channels. Helpshift’s innovative asynchronous messaging model across these channels gives people back their time, keeps conversations in context and allows humans and automations to work... Read More
IBM Watson
Website: https://www.ibm.com/watson/
IBM Watson represents a new era of computing in which AI systems can ingest and understand massive amounts of information, learn from training and experience, and produce powerful insights to help enhance human decision-making, productivity, and creativity. Watson can understand all forms of structured and unstructured data, learn and reason... Read More
InfoCision Management Corporation
Website: http://www.infocision.com/
At InfoCision, we leverage nearly 40 years’ experience to deliver a seamless Omni-Channel experience for our partners to grow their brands, enhance customer experience and boost brand loyalty.With North American and nearshore presence, we are uniquely positioned to integrate as an extension of your operation. Whether on the phone or... Read More
LiveVox
Website: https://livevox.com/
LiveVox is a leading provider of enterprise cloud contact center solutions, managing 12+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments. To learn more, visit Livevox.com. Read More
NobelBiz
Website: http://www.nobelbiz.com
NobelBiz™ is a world-class Telecommunications, Solutions and Business Intelligence company dedicated to improving performance and compliance for the Contact Center market. Since 2005, we have provided award-winning cloud solutions, performance-based routing, data aggregation on a business reporting platform that is reducing call frequency and improving contact rates. Together with our... Read More
Noble Systems
Website: http://www.noblesystems.com
Noble Systems is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Every day, tens of thousands of agents worldwide use Noble platforms to manage millions of customer contacts. Noble offers inbound/outbound omnichannel communications, strategy planning, resource management, and compliance tools for... Read More
PayActiv
Website: https://www.payactiv.com/
The PayActiv financial wellness platform is an award-winning holistic financial wellness solution that provides workers on-demand timely access to their earned but unpaid wages, savings and budgeting tools, bill payment, financial literacy, and many financial inclusion services. Businesses that offer PayActiv as a financial wellness benefit to their employees see... Read More
Poly
Website: www.poly.com
Plantronics and Polycom are now Poly, the global communications company that powers authentic human connection and collaboration.Our comprehensive set of smart endpoints for Customer Care is fully ready to take you to the Cloud and, with a full range of headsets, desk and conference phones and video collaboration solutions you... Read More
Qualfon
Website: http://www.Qualfon.com
Qualfon is a global BPO provider of contact center services, integrated marketing solutions, and back-office processing. Qualfon offers a full suite of customer lifecycle services, including sales, customer care, technical support, and retention programs and is experienced at operating large client programs across multiple geographies. We also support a variety... Read More
Salesforce
Website: https://www.salesforce.com/
Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service... Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Tango Card
Website: www.tangocard.com
Send e-gift cards easily! It should be easy to send and administer e-gift cards as employee rewards, sales incentives, referral rewards, and as part of make-it-right or rebate campaigns. Tango Card provides a digital reward catalog with e-gift cards, Reward Links, digital prepaid cards, and non-profit donations. Managers and other... Read More
TTEC
Website: http://www.ttec.com
TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More
VHT
Website: http://www.virtualhold.com
At VHT, we believe that delivering an exceptional customer experience doesn’t have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. For a long time, the customer journey has been broken. Twenty years ago, VHT pioneered a new approach to customer... Read More
Voxbone
Website: www.voxbone.com
Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of... Read More
Workforce Management Software Group
Website: www.wfmsg.com
The Community workforce management solution has established itself as the leading platform for the worlds’ most well recognized brands. Whether you are an emerging contact center looking to capture the Community Essentials™ efficiencies or a Community Enterprise™ class user looking to migrate to a modern cloud-based platform, Community represents a... Read More
World Connection
Website: http://www.wconnection.net
World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in... Read More
Zoho Corporation
Website: http://www.zoho.com
Zoho is a business operating system—a single cloud software platform with all the applications to run an entire business. We have over 15 million users. Zoho's productivity and collaboration suite includes Email Hosting, Document Management, Office Suite and Project Management, while the business applications range from CRM and Campaign Management... Read More
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