Sponsors & Exhibitors

CCW Austin focuses on the transformation of CX in a new era of digital engagement. This includes cultural innovation, employee engagement innovation, learning innovation, and of course technology innovation.

Request a sponsorship prospectus for attendee stats, sponsorship opportunities, testimonials and let’s discuss how we can help maximize your ROI at the event.

Simon Copcutt

Simon Copcutt
Sponsorship Director
Email: Spex@iqpc.com 
Phone: 212-885-2771


Website: http://www.jamaicatradeandinvest.org/landingpage/

JAMPRO is the Agency of the Government of Jamaica that promotes business opportunities in export and investment to the local and international private sector which includes Information Communications Technology, Shared Services and Business Processing Outsourcing (BPO). Jamaica is the leading Outsourcing destination in the Caribbean. Along with its Nearshore advantage,... Read More

Website: https://shelf.io/

Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by... Read More

Website: https://www.salesforce.com/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service... Read More

Website: https://www.ibm.com/watson/

IBM Watson is the AI platform for business, powered by data. Watson can turn unstructured business data into actionable insights that enhance decision making. Watson understands the world in the way that humans do through senses, learning and experience. It learns at scale, reasons with purpose and interacts with humans... Read More

Vonage Business
Website: https://www.vonage.com/business/

Vonage (NYSE: VG) is a leading provider of Cloud Communications for Business. Through innovative cloud technology, Vonage delivers more scalable, cost-effective and integrated communications to businesses. The Company transforms the way people work and businesses operate through a portfolio of cloud-based communications solutions that enable internal collaboration among employees, while also... Read More

Website: https://bics.com/

BICS is a leading global communications enabler bridging the telecom and digital world with a suite of strategic solutions to differentiate your Voice, Data, Messaging, Roaming, Security, Analytics, IoT deployment or Virtual Network offering in the face of dramatic market shifts. Our HQ is in Brussels, with offices across Europe,... Read More

8x8, Inc.
Website: http://www.8x8.com

8x8, Inc. (NYSE:EGHT) is a leading provider of global cloud communications and customer engagement solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.  Read More

Website: http://www.Qualfon.com

Qualfon is a mission-driven BPO company and a global provider of contact center services, back-office processing and integrated marketing solutions. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today,... Read More

Website: https://rapportboost.ai/

RapportBoost.AI help brands reduce churn, increase conversion rates, pls build stronger relationships with customers through live chat and messaging. The RapportBoost.AI Machine Augmented Conversational Intelligence™ platform uncovers the drivers of successful conversations between brands and customers. We train chat agents to build better rapport and have more engaging and profitable conversations. Short-form... Read More

Website: https://ujet.co/

UJET is the real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. With intuitive workflows, deep CRM integrations, and customizable dashboards, UJET provides contact centers with a holistic voice and chat solution that leads to higher satisfaction, faster time... Read More

Website: http://www.ttec.com

TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More

NICE inContact
Website: http://www.niceincontact.com

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals.  NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an... Read More

Website: http://www.interactions.net

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for... Read More

Website: https://www.payactiv.com/

PayActiv is an award-winning, socially responsible, financial services network to improve employee financial wellness. It includes instant and timely access to earned but unpaid wages, intelligent budgeting and savings, financial counseling and financial literacy, discounts, and much more. PayActiv helps employees reach financial resilience with security, dignity, and savings by... Read More

Website: http://www.genesys.com/

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience... Read More

The Results Companies
Website: http://www.theresultscompanies.com/

For more than 20 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include... Read More

Website: http://www.calabrio.com

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer... Read More

Etech Global Services
Website: http://www.etechgs.com

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and growing and empowering our people results in a solution... Read More

Website: http://www.nobelbiz.com

NobelBiz is a telecommunications and software company dedicated specifically to the Contact Center market. We are focused on technology solutions that improve performance and compliance. Our award-winning product lines include cloud-based contact center solutions, true, performance-based routing, and state of the art data aggregation and business reporting platforms that are... Read More

Website: https://www.lessonly.com/

Employees succeed when they have streamlined access to company knowledge, best practices, and team policies. Lessonly's learning automation software helps more than 300 companies capture this information as step-by-step lessons that are easy to assign, measure, search, and update. Learn more at www.lessonly.com.  Read More

Website: https://www.lightico.com/

Lightico is a real-time digital collaboration platform that enables contact center agents to accelerate sales transactions and service requests. With Lightico, agents can have customers complete forms,  digitally sign documents, collect documents/ID, share images and videos, and process payments via a secure SMS enabled collaboration session. Customers easily complete tasks from... Read More

Website: https://livevox.com/

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk... Read More

Website: http://www.callminer.com

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: audio, chat, email, and social. CallMiner offers both real-time... Read More

Website: http://www.five9.com

Five9, a leading provider of cloud software for the enterprise contact center market, brings the power of the cloud to thousands of customers and facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions... Read More

Spectrum Corporation
Website: https://www.specorp.com/

Spectrum Corporation is a leading provider of Real Time Reporting Software Solutions for the customer service center and contact centers around the world. Our award-winning enterprise software application is designed to collect and combine real-time and historical data, trouble ticket information, data from in-house databases, and an arsenal of display... Read More

i2x GmbH
Website: https://i2x.ai/

i2x optimizes customer conversations on the phone through artificial intelligence. The company-specific training for agents in sales and support roles helps to increase conversion rates and customer satisfaction, whilst increasing the agents’ compliance with scripts and reducing agent onboarding time. Using state-of-the-art technology in the field of machine learning and... Read More

Noble Systems
Website: http://www.noblesystems.com

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management,... Read More

Website: https://smooch.io/

Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers,... Read More

Website: http://www.taske.com/

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE. Read More

Check out the list of Media Partners and Speakers on board for CCW Fall

Interested in becoming a sponsor? Check out the sponsorship opportunities