Qualfon is a global BPO provider of contact center services, integrated marketing solutions, and back-office processing. Qualfon offers a full suite of customer lifecycle services, including sales, customer care, technical support, and retention programs and is experienced at operating large client programs across multiple geographies. We also support a variety of communication channels, including voice, chat, email, IVR, social media, and blogs. With approximately 16,500 employees serving international brands across many industries, our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico, and Costa Rica. Our mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’ s employee retention regularly exceeds the industry average, which creates a people-driven value chain: our employees stay longer, providing higher quality service at a lower price.