What is CCW?
Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center and customer care professionals.
This year, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation.
SVP, Customer Experience
Dallas Fort Worth International Airport
SVP, Operations for Personal Insurance and International
Client Experience Manager
VP, CX Personalization
SVP, Enterprise Analytics Office
VP, Customer Operations & Experience
Chief Customer Officer
Girl Scouts of USA
Customer Care DIrector
Senior Director Customer Care
Coca-Cola Consolidated, Inc.
Dhruba Roy Chowdhury
Head of Support Operation, APAC
Future Leaders Lab
Certification program to help you gain the competencies you require to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People & Process
Sessions that focus on workforce management, planning and training & development
Next generation tools and technologies to push your contact center into an auto channel reality
Interactive Discussion Groups
Interactive Discussion Groups with small groups of 10 on the most pressing industry topics
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more
5 O' Clock Somewhere
Happy Hour starts early at CCW so grab a drink & network in between sessions
Exclusive Site Tours
Experience Electronic Arts, IBM & Stitch Fix to help you rethink customer experience
…and Unforgettable Moments!
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Schedule an appointment with us to find out about the sponsorship opportunities available to help you achieve your goals.