What is CCW?

Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center and customer care professionals.
This year, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. 

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Inspirational Speakers

Julio Badin

SVP, Customer Experience
Dallas Fort Worth International Airport

Pete Collins

SVP, Operations for Personal Insurance and International
Travelers Insurance

Sarah Funderburk

Client Experience Manager
Stitch Fix

Luke Hagstrand

VP, CX Personalization
Comcast Cable

Brad Lemons

SVP, Enterprise Analytics Office

Maya Lundhagen

VP, Customer Operations & Experience

Lynelle McKay

Chief Customer Officer
Girl Scouts of USA

Meredith Molloy

Customer Success

Lizzie Resnick

Customer Care DIrector

Joachim Rogers

Senior Director Customer Care
Coca-Cola Consolidated, Inc.

Dhruba Roy Chowdhury

Head of Support Operation, APAC

Sasha Yablonovsky


Educational Formats

Future Leaders Lab

Future Leaders Lab

Certification program to help you gain the competencies you require to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops

People & Process

Sessions that focus on workforce management, planning and training & development

Future Strategy/Technology


Next generation tools and technologies to push your contact center into an auto channel reality

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Community-Oriented Experiences


Interactive Discussion Groups

Interactive Discussion Groups with small groups of 10 on the most pressing industry topics

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more

Annual Cocktail Reception

5 O' Clock Somewhere

Happy Hour starts early at CCW so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

Experience Electronic Arts, IBM & Stitch Fix to help you rethink customer experience

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…and Unforgettable Moments!

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Schedule an appointment with us to find out about the sponsorship opportunities available to help you achieve your goals.

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Sponsors & Exhibitors
Media Partners