Customer Contact Week Philippines 2026 is the premier event designed to equip contact center, customer service, CX, customer support and operations leaders with the latest AI-driven strategies, automation insights, and omnichannel innovations to optimize customer engagement, reduce costs, and drive revenue. Join industry pioneers, technology experts, and service innovators to gain exclusive access to solutions that will transform customer service in the evolving digital era.

Download the 2026 Agenda!

Take Your Brand to the Forefront of Customer Centricity at CCW PH 2026

The contact centre landscape is rapidly changing. Customer Contact Week Philippines (CCW PH) is Philippines' #1 Regional Customer Contact Event aim to empower you to stay ahead of the curve.

This is your chance to:

• Reach key decision-makers: Connect with industry leaders driving customer experience excellence across Asia.
• Showcase your solutions: Present your innovative technology and services to a highly targeted audience.
• Build valuable partnerships: Network and collaborate with the who's who of the contact centre community.

The CCW PH 2026 Sponsorship Guide unveils:

• Exclusive sponsorship opportunities: Discover a range of packages tailored to maximise your brand exposure.
• Your ideal audience: Gain valuable insights into the attendees and partners you'll connect with.
• Proven success stories: See how past sponsors leveraged CCW Asia to achieve their business goals.
• Easy steps to get involved: Learn how to secure your spot at this premier industry event.

Don't miss out! Download the CCW Philippines 2026 Sponsorship Guide today and become a part of Philippines'leading customer contact transformation movement.

Contact centre leaders across Asia need to embrace the evolving AI, tech and data landscape – despite the economic pressures they face. Discover how and why they are investing in the contact centre, and the barriers they are working to overcome. Download to read on!

The Definitive Guide to the Contact Centre Industry in Asia 2025

Discover What’s Shaping Asia’s Contact Centre Industry

The APAC contact centre landscape is undergoing a seismic transformation. This exclusive market report unveils regional trends, investment forecasts, and country-specific insights into the booming industry across:

• India – $33B market, global outsourcing hub
• Philippines – 1.5M+ workers, $39B industry
• Malaysia – Strategic multilingual BPO destination
• Singapore – High-quality service, data-secure hub

Whether you’re a CX leader, BPO strategist, or tech innovator, this report delivers must-know analysis for 2025 and beyond.

What’s Inside:

• Country-by-country breakdown of BPO growth and economic impact
• Key technology drivers: AI, automation, omnichannel, and cloud
• Strategic outlook: Challenges, investment shifts, and talent trends
• Industry commentary from CX leaders at Thunes, Jupiter Money, and more
• Direct links to CCW Asia 2025 agenda sessions related to these trends
  

Traditionally, customer service has focused on delivering reactive support to customer needs on the channels of their choice. However, with economic pressures affecting both corporate and customer spending, the current trading environment calls for a service model that can demonstrate its own value by nurturing measurable loyalty and generating revenue. Delivering great service requires a switch from reactive to proactive support, which sees the organisation solve a service need before the customer knows they have one.

Download this report and find out how and what it means to switch from reactive to proactive customer service.