Customer Contact Week Asia 2025 brought together industry leaders to explore the future of customer service. This pivotal event highlighted the urgent need to turn AI investment into impact and efficiency in a cost-conscious world.

Discover how top organisations are transforming their customer experience (CX). Learn about the key trends shaping the industry.

Don't miss out on valuable insights from CCW Asia 2025. Download the post-show report to discover attendee highlights, key takeaways, and practical strategies to drive business growth.

Customer Contact Week Asia 2025 brought together industry leaders to explore the future of customer service. This pivotal event highlighted the urgent need to turn AI investment into impact and efficiency in a cost-conscious world.

Discover how top organisations are transforming their customer experience (CX). Learn about the key trends shaping the industry.

Don't miss out on valuable insights from CCW Asia 2025. Download the post-show report to discover attendee highlights, key takeaways, and practical strategies to drive business growth.

Customer Contact Week Philippines 2026 is the premier event designed to equip contact center, customer service, CX, customer support and operations leaders with the latest AI-driven strategies, automation insights, and omnichannel innovations to optimize customer engagement, reduce costs, and drive revenue. Join industry pioneers, technology experts, and service innovators to gain exclusive access to solutions that will transform customer service in the evolving digital era.

Download the 2026 Agenda!

The Philippines Contact Centre Industry Report 2025

The Philippines continues to lead as a global powerhouse in the contact centre industry, projected to generate nearly $40 billion in revenue by 2025. This comprehensive report explores the forces powering the sector’s growth, including a highly skilled workforce, adoption of AI and automation, and investments in omnichannel customer engagement. It also addresses challenges such as employee retention, cybersecurity, and rising global competition.

Inside, you’ll find actionable insights on:

• Workforce transformation and upskilling initiatives
• AI integration and hybrid service models combining human empathy with automation 
• Expansion beyond traditional hubs into emerging digital cities 
• Data governance practices ensuring privacy and customer trust 
• Industry trends shaping the future of customer contact in the Philippines

Whether you’re a contact centre leader, CX professional, or technology innovator, this report provides valuable guidance to navigate change and drive competitive advantage in one of the world’s fastest-evolving BPO markets.

Take Your Brand to the Forefront of Customer Centricity at CCW PH 2026

The contact centre landscape is rapidly changing. Customer Contact Week Philippines (CCW PH) is Philippines' #1 Regional Customer Contact Event aim to empower you to stay ahead of the curve.

This is your chance to:

• Reach key decision-makers: Connect with industry leaders driving customer experience excellence across Asia.
• Showcase your solutions: Present your innovative technology and services to a highly targeted audience.
• Build valuable partnerships: Network and collaborate with the who's who of the contact centre community.

The CCW PH 2026 Sponsorship Guide unveils:

• Exclusive sponsorship opportunities: Discover a range of packages tailored to maximise your brand exposure.
• Your ideal audience: Gain valuable insights into the attendees and partners you'll connect with.
• Proven success stories: See how past sponsors leveraged CCW Asia to achieve their business goals.
• Easy steps to get involved: Learn how to secure your spot at this premier industry event.

Don't miss out! Download the CCW Philippines 2026 Sponsorship Guide today and become a part of Philippines'leading customer contact transformation movement.

The Definitive Guide to the Contact Centre Industry in Asia 2025

Discover What’s Shaping Asia’s Contact Centre Industry

The APAC contact centre landscape is undergoing a seismic transformation. This exclusive market report unveils regional trends, investment forecasts, and country-specific insights into the booming industry across:

• India – $33B market, global outsourcing hub
• Philippines – 1.5M+ workers, $39B industry
• Malaysia – Strategic multilingual BPO destination
• Singapore – High-quality service, data-secure hub

Whether you’re a CX leader, BPO strategist, or tech innovator, this report delivers must-know analysis for 2025 and beyond.

What’s Inside:

• Country-by-country breakdown of BPO growth and economic impact
• Key technology drivers: AI, automation, omnichannel, and cloud
• Strategic outlook: Challenges, investment shifts, and talent trends
• Industry commentary from CX leaders at Thunes, Jupiter Money, and more
• Direct links to CCW Asia 2025 agenda sessions related to these trends
  

Contact centre leaders across Asia need to embrace the evolving AI, tech and data landscape – despite the economic pressures they face. Discover how and why they are investing in the contact centre, and the barriers they are working to overcome. Download to read on!

The Definitive Guide to the Contact Centre Industry in Asia 2025

Discover What’s Shaping Asia’s Contact Centre Industry

The APAC contact centre landscape is undergoing a seismic transformation. This exclusive market report unveils regional trends, investment forecasts, and country-specific insights into the booming industry across:

• India – $33B market, global outsourcing hub
• Philippines – 1.5M+ workers, $39B industry
• Malaysia – Strategic multilingual BPO destination
• Singapore – High-quality service, data-secure hub

Whether you’re a CX leader, BPO strategist, or tech innovator, this report delivers must-know analysis for 2025 and beyond.

What’s Inside:

• Country-by-country breakdown of BPO growth and economic impact
• Key technology drivers: AI, automation, omnichannel, and cloud
• Strategic outlook: Challenges, investment shifts, and talent trends
• Industry commentary from CX leaders at Thunes, Jupiter Money, and more
• Direct links to CCW Asia 2025 agenda sessions related to these trends