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What is Customer Contact Week?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week.

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Our "Since 1999" Keynote

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Jenn Lim

CEO & Chief Happiness Officer
Delivering Happiness

Jenn is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. In Jenn’s words: “A CHO is doing what any CEO does in an organization — putting the people/resources/financing in place to create a sustainable company. The difference between a CEO and a CHO is that a CHO is doing it through the lens of happiness as a business model.”

Starting long before Delivering Happiness was a gleam in anyone’s eye, Jenn was a consultant at Zappos. She created the Zappos Culture Book, a symbol of how companies can use happiness as a business model to increase productivity and profitability. In 2019, along with CCW, Zappos will be celebrating 20 years of pioneering modern customer experience.

Inspirational Speakers

Mario Matulich

Executive Director
Customer Management Practice

Jenn Lim

CEO & Chief Happiness Officer
Delivering Happiness

Becky Ploeger

VP, Sales & Service Strategy

John Pompei

Head of Player Experience Operations
Electronic Arts (EA)

Colleen Beers


Valerie Egen

VP, Global Customer Engagement

Vinay Mummigatti

Chief Automation Officer

Educational Formats

Future Leaders Lab

Future Leaders Lab

In partnership with Salesforce. An open forum to help you gain the skills to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops


Sessions focused on proven case study approaches to delivering world-class service

Future Strategy/Technology

Interactive Discussion Groups

New & improved! Pre-selected small group discussions on topics that matter to you most

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Community-Oriented Experiences



CCW's newest initiative: a group meet-up designed for women in the industry, by women

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more

Annual Cocktail Reception

5 O'Clock Somewhere 

Happy Hour starts early at CCW, so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

Experience Lyft, Johnston & Murphy, Vanderbilt University Medical Center & more

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…and Unforgettable Moments!

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.

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Updates From #CCWNASHVILLE19

Sponsors & Exhibitors
Media Partners