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*Expires Friday, August 30th.

January 28-31, 2020 | JW Marriott, Nashville, TN

VIEW EARLY EVENT INFO PT. 1

Get a first look at CCW Nashville and see the list of early confirmed speakers, the agenda-at-a-glance, info on our Tracks, CCW Think Tanks, Meet & Greets and Book Signings.

What is Customer Contact Week?

Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. 
For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. Our events are the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

Inspirational Speakers

Brian Clancy

Brian Clancy

Learning and Performance Improvement (Contact Center Op)

AARP

Tom Farrell

Tom Farrell

SVP, Customer Support

Web.com

Annette Franz

Annette Franz

Founder and CEO

CX Journey

Brian Gillespie

Brian Gillespie

VP, Forecasting & Financial Excellence, Customer Experience

Comcast

Taylor Hill

Taylor Hill

Senior Team Lead, QA/Training

Johnston & Murphy

Adam Hunt

Adam Hunt

Recruiter

Southwest

NK Martin

NK Martin

Director, Call Center

Farmers Insurance

Scotty Werner

Scotty Werner

Author, Caddy Tales

CCW Influencer

Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, industry focused track sessions (People, Contact Center Operations and CX & Design), Site Tours and more!

Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive,  “Meet the Customer” program and networking luncheons.

Become a CCW Sponsor

Showcase your solutions at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Showcase your solutions at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.



Updates From #CCWNASHVILLE20