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January 28 - 31, 2020 | JW Marriott, Nashville

Just Released: CCW Vegas 2020 Early Event Info 

If you haven’t heard, we're moving to a BRAND NEW venue in 2020! The next CCW chapter continues at Caesars Forum this June 22-26 in Las Vegas. Take a look at our early event info to see what we have planned so far.

What is Customer Contact Week?

Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. 

CCW is the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

 

Featured Keynotes

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Sarah Thomas

The First Female NFL Official
NFL

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Jerry Greenfield

Co-Founder
Ben & Jerry's Homemade, Inc.

Inspirational Speakers

Chanell Branch

Chanell Branch

VP, Patient Access

Vanderbilt University Medical Center

Colin Crowley

Colin Crowley

VP, Customer Experience

Freshly

James Dodkins

James Dodkins

Founder & Customer Experience Rockstar

ROCKSTAR CX

Mike Eastman

Mike Eastman

VP, Client Experience

Generate Life Sciences

Annette Franz

Annette Franz

Founder and CEO

CX Journey

Kelley Kurtzman

Kelley Kurtzman

VP, Global Consumer Sales & Service Centers

Verizon

Kevin Rath

Kevin Rath

Director of Customer Experience

Warby Parker

Radha Sankaran

Radha Sankaran

Executive Director- Advanced Analytics/AI & ML

Verizon

Jon Golder

Jon Golder

Director, Information Security and Fraud Governance

Discover Financial Services

Lisa Griffin

Lisa Griffin

SVP Enterprise Access

Thomas Jefferson University and Jefferson Health

Susanna Hadley

Susanna Hadley

Sr. Program Manager, Customer Experience Strategy

T-Mobile

Adam Hunt

Adam Hunt

Recruiter

Southwest Airlines

Deana Perrin

Deana Perrin

Senior Director, Global Head of Strategic Initiatives

Groupon

Leigh Roach

Leigh Roach

Customer Service Manager

Johnston & Murphy

HIral Shah

HIral Shah

Director of Product - AI and Digital Services

Asurion

Chris Vetrano

Chris Vetrano

Head of Customer Experience, LBS

Lyft

Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, industry focused track sessions (People, Contact Center Operations and CX & Design), Site Tours and more!

Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive,  “Meet the Customer” program and networking luncheons.

Become a CCW Sponsor

Showcase your solutions at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Showcase your solutions at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.



Updates From #CCWNASHVILLE20