This 4-day interactive digital conference will be filled with cutting-edge content from the top executives and business leaders in the customer contact & CX industry. Each day will feature different topical focus areas so that you can participate in the days that matters to you most.
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.
Best-selling authors serve up hyper-focused talks chock full of practical takeaways from the pages of their customer contact & CX tomes.
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.
In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.
The sharp-witted CCW analyst team on the latest CCW industry research - and what it means for customer contact leaders.
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.
Organizations are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. The CCW community came together for CCW At Home and gleaned best practices for organizational resiliency and business continuity. Find out what you missed and learn more from the customer contact experts.