Thanks for attending!

Thanks for attending CCW At Home this past January 25-29, 2021! We had so much great content and discussions led by some of the industry's best leaders. Take a look at the top highlights from this past week!

We hope to see you again at CCW Las Vegas this June 29 - July 1, 2021 at Caesars Forum in Las Vegas. For more information and to join the waitlist, visit www.customercontactweek.com or email us at info@customermanagementpractice.com to learn more.

Past Speakers

Innovative Sessions

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Big Ideas
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.

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Case Studies
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.

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Coffee Pot
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.

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In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.

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Master Class
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.

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Talk Time
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.

Why You Should Attend

Inspirational Ideas

Expand your mindset on the future of your customer operation.

Practical, How-To Content

Move the needle on your customer experience in 2021.

Benchmarking Opportunities

Network with peers and industry leaders through interactive formats.

Lively Interviews

Join us as we interview the industry’s top minds to uncover strategies for CX continuity.

Themed Days

Best allocate your busy schedule to the topics most critical for you.

What Attendees Say