VP, Segment & Product Marketing
President of North America and Europe
Sr. VP of Operational Excellence
Senior Director, Product Marketing
Principal Analyst & Head of Production
Customer Management Practice
CX Delivery Manager
VP, CX Personalization
Vice President of Industry Strategy, Financial Services and Insurance
Supply Chain Internship Recruiter
Chief Customer Officer
Chief Executive Officer and Founder
Chief Customer Officer
Head of Social Media
United States Department of Defense
EVP, High Value Services
Director Product Marketing
VP of Global Alliances
Head of Customer Experience
Director of Product Marketing
Online Engagement Manager
Senior Director of Customer Care
Senior Director, Consumer Insights
VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning
Customer Service Manager
Johnston & Murphy
Executive Director, Operational Efficiency and Planning
Director of Customer Advocacy
CEO & Founder
Chief Strategy Officer
Vice President of the Advice Centre
Coast Capital Savings
This 4-day interactive digital conference will be filled with cutting-edge content from the top executives and business leaders in the customer contact & CX industry. Each day will feature different topical focus areas so that you can participate in the days that matters to you most.
Understand the common inflection points across digital journeys including cloud migration, digital CX and the many digital-first customer engagement tools of the future.
Discuss modern channel strategy and management as COVID has changed the game, with impatient customers demanding results immediately.
Learn the in's and out's of AI and the modern contact center, from RPA to chatbots to how to humanize the technology support experience strategy.
Dive into the many nuances and challenges of a remote workforce to include on-demand gig workers, the new world of onboarding, training, engagement and more.
CCW At Home's Executive Exchange day is an invitation-only opportunity exclusively for director-level and above customer contact leaders to benchmark, connect, and solve critical business challenges.
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.
In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.
Expand your mindset on the future of your customer operation.
Move the needle on your customer experience in 2021.
Network with peers and industry leaders through interactive formats.
Join us as we interview the industry’s top minds to uncover strategies for CX continuity.
Best allocate your busy schedule to the topics most critical for you.
CCW 2020 has been a great experience. Hearing from experts and industry leaders, as well as individuals with similar challenges provides insight and ideas to consider for the future.
CCW At Home has been a wonderful experience for me. The keynotes were excellent as well and the workshops.
CCW At Home has been an amazing experience, both the informative breakouts and the award recognition. The business leaders and my peers have shared so many great ideas I know my customers will benefit.