The #1 Virtual Event for Customer Contact Professionals

Name: CCW At Home
Start: 2021-01-25
End: 2021-01-28

January 25 - 28, 2021 | 11:30 AM - 3:30 PM ET

Become a Valued CCW Sponsor

Find out how being part of Customer Contact Week will provide you with the opportunity you need to meet prospects & grow your customer base.

INQUIRE ABOUT SPONSORSHIP OPPORTUNITIES

What is CCW At Home?

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession.

Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home.

Event Schedule

This 4-day interactive digital conference will be filled with cutting-edge content from the top executives and business leaders in the customer contact & CX industry. Each day will feature different topical focus areas so that you can participate in the days that matters to you most.

Monday

25th

Day One - Digital Transformation

Tuesday

26th

Day Two - Channel Management

Wednesday

27th

Day Three - Automation

Thursday

28th

Day Four - Workforce

View Agenda

Innovative Sessions

Big Ideas
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.

Book Club
Best-selling authors serve up hyper-focused talks chock full of practical takeaways from the pages of their customer contact & CX tomes.

Case Studies
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.

Coffee Pot
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.

In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.

Knowledge Base
The sharp-witted CCW analyst team on the latest CCW industry research - and what it means for customer contact leaders.

Master Class
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.

Talk Time
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.

Join the CCW Community

Organizations are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. The CCW community came together for CCW At Home and gleaned best practices for organizational resiliency and business continuity. Find out what you missed and learn more from the customer contact experts.