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What is CCW At Home?

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. 

Learn from the most innovative brands in the world.  Discover the latest contact center & CX technology. All from the comfort of home.

Meet the Speakers

Event Schedule

This 4-day interactive digital conference will be filled with cutting-edge content from the top executives and business leaders in the customer contact & CX industry. Each day will feature different topical focus areas so that you can participate in the days that matters to you most.

Monday
25th
Mon, Jan 25 - Digital Transformation

Understand the common inflection points across digital journeys including cloud migration, digital CX and the many digital-first customer engagement tools of the future.

Tuesday
26th
Tues, Jan 26 - Channel Management

Discuss modern channel strategy and management as COVID has changed the game, with impatient customers demanding results immediately.

Wednesday
27th
Wed, Jan 27 - AI + Automation

Learn the in's and out's of AI and the modern contact center, from RPA to chatbots to how to humanize the technology support experience strategy.

Thursday
28th
Thurs, Jan 28 - Workforce 2021

Dive into the many nuances and challenges of a remote workforce to include on-demand gig workers, the new world of onboarding, training, engagement and more.

Friday
29th
Fri, Jan 29 - Executive Exchange

CCW At Home's Executive Exchange day is an invitation-only opportunity exclusively for director-level and above customer contact leaders to benchmark, connect, and solve critical business challenges.

View Agenda

Innovative Sessions

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Big Ideas
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.

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Case Studies
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.

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Coffee Pot
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.

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In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.

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Master Class
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.

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Talk Time
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.

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Featured Sessions

    1) How to Overcome Fears of Digital Transformation
    Luke Hagstrand, VP, Personalization, Comcast

    2) Social Media Customer Care in the COVID Era
    David Johnston, Head of Social Media, US Department of Defense 

    3) Lessons in Bridging Silos to Strengthen Your Channel Strategy
    Trista Miller, Senior Director of Customer Care, Frontier Airlines

    4) Demystify Artificial Intelligence in Customer Experience
    Dale Sturgill, Vice President of Contact Center Operations, EmployBridge

    5) Embed Empathy into the Core of Your Engagement Strategy
    Ramon Icasiano, SVP of Customer Experience, Earnin

View Agenda

Why You Should Attend

Inspirational Ideas

Expand your mindset on the future of your customer operation.

Practical, How-To Content

Move the needle on your customer experience in 2021.

Benchmarking Opportunities

Network with peers and industry leaders through interactive formats.

Lively Interviews

Join us as we interview the industry’s top minds to uncover strategies for CX continuity.

Themed Days

Best allocate your busy schedule to the topics most critical for you.

Learn More

What Attendees Say

In Partnership With :

CCW Digital

QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com

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