The #1 Virtual Event for Customer Contact Professionals
Registration is now closed.
Thanks for attending!
Thanks for attending CCW At Home this past January 25-29, 2021! We had so much great content and discussions led by some of the industry's best leaders. Take a look at the top highlights from this past week!
We hope to see you again at CCW Las Vegas this June 29 - July 1, 2021 at Caesars Forum in Las Vegas. For more information and to join the waitlist, visit www.customercontactweek.com or email us at info@customermanagementpractice.com to learn more.
We hope to see you again at CCW Las Vegas this June 29 - July 1, 2021 at Caesars Forum in Las Vegas. For more information and to join the waitlist, visit www.customercontactweek.com or email us at info@customermanagementpractice.com to learn more.
Past Speakers
Chris Bauserman
VP, Segment & Product Marketing
NiCE InContact
Colleen Beers
President of North America and Europe
Alorica
Daron Fowlks
VP Global Customer Experience
StubHub
Barry Brooks
Solution Consultant and ServiceNow Specialist
Coveo
David Carrizales
Sr. VP of Operational Excellence
Etech
Bonnie Chase
Sr. Product Marketing Manager
Coveo
Sally Cornet
HR Leader
Sitel Group
Aarde Coseeboom
Senior Director of GMS Technology, Analysis & Product
Techstyle Fashion Group
Dave D’Aprile
Senior Director, Product Marketing
Cogito
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Pete Ellis
Chief Product Officer
Red Box
Annemarie Gaxiola
CX Delivery Manager
Freshly
Frank Golden
Business Development
Airkit
Ram Gupta
Project Manager, Workforce Operations
Penske Transportation Solutions
Luke Hagstrand
VP, CX Personalization
Comcast Cable
Cory Haynes
Vice President of Industry Strategy, Financial Services and Insurance
Talkdesk
Brody Horton
VP of Client Success
Emmersion
Adam Hunt
Supply Chain Internship Recruiter
Tesla
Ramon Icasiano
Chief Customer Officer
Pathlight
Jarrod Johnson
Chief Customer Officer
TaskUs
Baker Johnson
Vice President, Marketing
UJET
David Johnston
Head of Social Media
United States Department of Defense
Kathy Juve
EVP, High Value Services
Concentrix
Gayathri Krishnamurthy
Director Product Marketing
NICE inContact
Pete Lee
VP of Global Alliances
Observe.AI
Alison Lichtenstein
Head of Customer Experience
Dow Jones
Ben Joe Markland
COO
Focus Services
Sean McEvoy
SVP, Business Development
Veritone
Kevin McNulty
Director of Product Marketing
Talkdesk
Megan Merrick
Online Engagement Manager
Freshly
Trista Miller
Senior Director of Customer Care
Frontier Airlines
Brian Morin
Chief Marketing Officer
SmartAction
Elizabeth Oates
Senior Director, Consumer Insights
Ulta Beauty
Juanita Olguin
Product Marketing Lead for Workplace Solutions
Coveo
Ben Rigby
VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning
Talkdesk
Leigh Roach
Customer Service Manager
Johnston & Murphy
Joel Sandi
Senior Manager Digital Support
8x8
Andrea Schwark
Executive Director, Operational Efficiency and Planning
Verizon
Brad Snedeker
Director of Customer Advocacy
Calabrio
Scott Stephenson
CEO & Founder
Deepgram
Stephanie Todd
Chief Strategy Officer
ERC
Peter van Spaandonk
Enterprise Account Director
Harver
Chad Vestergaard
Vice President of the Advice Centre
Coast Capital Savings
Innovative Sessions
Big Ideas
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.
Case Studies
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.
Coffee Pot
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.
In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.
Master Class
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.
Talk Time
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.
Why You Should Attend
Inspirational Ideas
Expand your mindset on the future of your customer operation.
Practical, How-To Content
Move the needle on your customer experience in 2021.
Benchmarking Opportunities
Network with peers and industry leaders through interactive formats.
Lively Interviews
Join us as we interview the industry’s top minds to uncover strategies for CX continuity.
Themed Days
Best allocate your busy schedule to the topics most critical for you.
What Attendees Say
CCW 2020 has been a great experience. Hearing from experts and industry leaders, as well as individuals with similar challenges provides insight and ideas to consider for the future.
CCW At Home has been a wonderful experience for me. The keynotes were excellent as well and the workshops.
CCW At Home has been an amazing experience, both the informative breakouts and the award recognition. The business leaders and my peers have shared so many great ideas I know my customers will benefit.
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QUESTIONS?
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Email: enquiry@iqpc.com
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