This 4-day interactive digital conference will be filled with cutting-edge content from the top executives and business leaders in the customer contact & CX industry. Each day will feature different topical focus areas so that you can participate in the days that matters to you most.
Understand the common inflection points across digital journeys including cloud migration, digital CX and the many digital-first customer engagement tools of the future.
Discuss modern channel strategy and management as COVID has changed the game, with impatient customers demanding results immediately.
Learn the in's and out's of AI and the modern contact center, from RPA to chatbots to how to humanize the technology support experience strategy.
Dive into the many nuances and challenges of a remote workforce to include on-demand gig workers, the new world of onboarding, training, engagement and more.
CCW At Home's Executive Exchange day is an invitation-only opportunity exclusively for director-level and above customer contact leaders to benchmark, connect, and solve critical business challenges.
Big Ideas
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.
Case Studies
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.
Coffee Pot
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.
In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.
Master Class
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.
Talk Time
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.
Expand your mindset on the future of your customer operation.
Move the needle on your customer experience in 2021.
Network with peers and industry leaders through interactive formats.
Join us as we interview the industry’s top minds to uncover strategies for CX continuity.
Best allocate your busy schedule to the topics most critical for you.