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January 28 - 31, 2020 | JW Marriott, Nashville

Meet the Advisory Board

2020 ADVISORY BOARD


Mario Matulich
Mario Matulich
Executive Director Customer Management Practice
Kelley Kurtzman
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers Verizon
John Pompei
John Pompei
Head of Player Experience Operations Electronic Arts (EA)
Colleen Beers
Colleen Beers
President, North America and Europe Alorica
Jeanne Bliss
Jeanne Bliss
President Customer Bliss
Brett Brosseau
Brett Brosseau
VP of Gaming Solutions Noble Systems
Celika Caldwell
Celika Caldwell
VP of Experience Design AARP
Cheryl China
Cheryl China
SVP, Director Credit Card Services Citizens Bank
Michael DeJager
Michael DeJager
Principal Analyst & Head of Production Customer Management Practice
Wes Dudley
Wes Dudley
VP Customer Care Ashley Furniture
Bruce Eidsvik
Bruce Eidsvik
SVP, Global Field Marketing and Demand Generation Genesys
James Freeze
James Freeze
Chief Marketing Officer Interactions
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care MasterCard
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery Groupon
Judi Hand
Judi Hand
Chief Revenue Officer TTEC
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & Gift Card Operations TARGET.COM
Shep Hyken
Shep Hyken
Chief Amazement Officer SHEPARD PRESENTATIONS, LLC
Jim Iyoob
Jim Iyoob
Chief Customer Officer Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer UPMC HEALTH PLAN AND UPMC WORKPARTNERS
Kathie Johnson
Kathie Johnson
Chief Marketing Officer Talkdesk
Sharath Keshava Narayana
Sharath Keshava Narayana
Chief Revenue Officer Observe.AI
Mark Killick
Mark Killick
Vice President, Community Operations Instacart
Scott Kolman
Scott Kolman
VP, Product Marketing Five9
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing CallMiner
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader Dun & Bradstreet
Becky Ploeger
Becky Ploeger
Global Head of Hilton Reservations and Customer Care Hilton
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management SERVICENOW
Paul Turner
Paul Turner
Former VP, Coaching Operations WebMD 
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology Allstate