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January 28 - 31, 2020 | JW Marriott, Nashville

Meet the Advisory Board

2019 ADVISORY BOARD


Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Becky Ploeger
Becky Ploeger
Former VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)
Colleen Beers
Colleen Beers
President, North America and Europe
Alorica
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Celika Caldwell
Celika Caldwell
VP of Experience Design
AARP
Cheryl China
Cheryl China
SVP, Director Credit Card Services
Citizens Bank
Hui Wu Curtis
Hui Wu Curtis
GM, Customer Service Operations and Strategy
APS
Bruce Eidsvik
Bruce Eidsvik
SVP, Global Field Marketing and Demand Generation
Genesys
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & Gift Card Operations
TARGET.COM
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery
Groupon
Shep Hyken
Shep Hyken
Chief Amazement Officer
SHEPARD PRESENTATIONS, LLC
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC HEALTH PLAN AND UPMC WORKPARTNERS
Mark Killick
Mark Killick
Vice President, Community Operations
Instacart
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management
SERVICENOW
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Paul Turner
Paul Turner
Vice President Coaching Operations
WebMD 
Steve Prodger
Steve Prodger
Chief Revenue Officer
Smart Action