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January 28 - 31, 2020 | JW Marriott, Nashville

Meet the Advisory Board

2019 ADVISORY BOARD


Mario Matulich
Mario Matulich
Executive Director Customer Management Practice
Becky Ploeger
Becky Ploeger
Former VP, Sales & Service Strategy USAA
John Pompei
John Pompei
Head of Player Experience Operations Electronic Arts (EA)
Colleen Beers
Colleen Beers
President, North America and Europe Alorica
Jeanne Bliss
Jeanne Bliss
President Customer Bliss
Celika Caldwell
Celika Caldwell
VP of Experience Design AARP
Cheryl China
Cheryl China
SVP, Director Credit Card Services Citizens Bank
Hui Wu Curtis
Hui Wu Curtis
GM, Customer Service Operations and Strategy APS
Bruce Eidsvik
Bruce Eidsvik
SVP, Global Field Marketing and Demand Generation Genesys
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care MasterCard
Judi Hand
Judi Hand
Chief Revenue Officer TTEC
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & Gift Card Operations TARGET.COM
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery Groupon
Shep Hyken
Shep Hyken
Chief Amazement Officer SHEPARD PRESENTATIONS, LLC
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer UPMC HEALTH PLAN AND UPMC WORKPARTNERS
Mark Killick
Mark Killick
Vice President, Community Operations Instacart
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader Dun & Bradstreet
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management SERVICENOW
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology Allstate
Jim Iyoob
Jim Iyoob
Chief Customer Officer Etech Global Services
Paul Turner
Paul Turner
Vice President Coaching Operations WebMD 
Steve Prodger
Steve Prodger
Chief Revenue Officer Smart Action