CCW At Home's Executive Exchange day is an invitation-only opportunity exclusively for director-level and above customer contact leaders to benchmark, connect, and solve critical business challenges.
The employment landscape has changed dramatically in the past year, from cutting or adding head count to recruitment and onboarding across a dispersed workforce. Organizational culture remains one of the most important differentiators in the new normal. While there exists a playbook to manage core business issues, the global pandemic has forced us to rethink processes including recruitment, hiring, onboarding, and integrating new and existing team members into a cohesive culture. In this session, learn some of the key lessons learned in 2020 and key takeaways associated with setting a new standards and processes for recruitment, hiring and culture.
A conversation regarding day to day operations and the impact that was seen by many companies and industries. This will be followed by insights and a prediction regarding 2021 in the areas of call center operation, employee recruitment, technology and customer experience.