At Lyft, community is who we are, it’s what we do, and it’s what makes us different. To create the best ride for all, we start in our own community, by creating an open, inclusive and diverse organization where all team members belong. Founded in 2012, and now serving over 30 million riders and 2 million drivers, Lyft is singularly focused on improving people’s lives with the world’s best transportation and committed to building reliable, affordable and sustainable transportation for all. Lyft’s center of customer excellence, located in the heart of Nashville, is focused on delivering world class experiences for all our users while proactively working to improve user experience within our product. In this session, you’ll have a chance to tour our facility, learn about our organizational principles and proactive support initiatives, and engage with our Customer Experience team.
Head of Customer Experience, LBS