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January 28 - 31, 2020 | JW Marriott, Nashville

Day One - Site Tour Experience Day: Tuesday, January 28th, 2020


8:15 am - 8:30 am Check-In

8:30 am - 9:00 am Depart for Vanderbilt University Medical Center

Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. A significant portion of the organization’s ambulatory visits are scheduled by an offsite contact center known as Care Connections. With over 4 million annual calls, this 300 person team is responsible for connecting patient to care within primary, specialty, and procedural services across the organization. Care Connections is part of the Patient Access Services department. The vision of Patient Access Services is to provide patientcentered, barrier-free access to care.
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Jason Matheson

Director, Care Connections & Referral Management
Vanderbilt University Medical Center

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Chanell Branch

Interim VP, Patient Access
Vanderbilt University

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Brian Carlson

Senior Director of Patient Experience
Vanderbilt University Medical Center

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Ryzell McKinney

Director, Access Technology
Vanderbilt University Medical Center

11:00 am - 11:30 am Transportation Time

Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to more than 400,000 customers in Middle Tennessee.
Since 1939, we have been committed to providing safe and reliable power in a financially responsible way. NES is among only four percent of all public utilities in the country to receive the Reliable Public Power Providers Diamond Award, the industry’s highest honor for offering safe and reliable electricity to customers.
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Lemon Poindexter

Customer Relations Manager
Nashville Electric Power

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Angela King

Customer Relations Supervisor
Nashville Electric Power

1:30 pm - 2:00 pm Transportation Time

Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.
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Leigh Roach

Customer Service Manager
Johnston & Murphy

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Taylor Hill

Senior Team Lead, QA/Training
Johnston & Murphy

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Jason Dasal

VP of Marketing
Johnston & Murphy

4:00 pm - 4:30 pm Transportation Time

4:30 pm - 4:30 pm Arrive Back at Hotel