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January 28-31, 2020 | JW Marriott, Nashville, TN

Day One - Site Tour Experience Day: Tuesday, 15th January 2019


SITE TOUR EXPERIENCE ONE (25 cap)

8:30 am - 8:45 am Check-In

SITE TOUR EXPERIENCE ONE (25 cap)

8:45 am - 9:00 am Bus Departs Hotel

SITE TOUR EXPERIENCE ONE (25 cap)

9:00 am - 11:00 am VANDERBILT UNIVERSITY MEDICAL CENTER
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. A significant portion of the organization’s ambulatory visits are scheduled by an offsite contact center known as Care Connections. With over 4 million annual calls, this 300 person team is responsible for connecting patient to care within primary, specialty, and procedural services across the organization. Care Connections is part of the Patient Access Services department. The vision of Patient Access Services is to provide patientcentered, barrier-free access to care.

SITE TOUR EXPERIENCE ONE (25 cap)

11:00 am - 11:30 am Transportation Time

SITE TOUR EXPERIENCE ONE (25 cap)

11:30 am - 1:30 pm NISSAN STADIUM
Nissan Stadium, home of the Tennessee Titans– scoring memorable moments, providing world class views, and creating unique experiences, with a touch of southern hospitality in the heart of Music City. Nissan Stadium is home to Titans football, Music City Bowl, Tennessee State football, CMA Fest, numerous concerts, soccer games, and much more. In addition to full stadium events, the Tennessee Titans Special Events Department also handles 350+ private events annually.

SITE TOUR EXPERIENCE ONE (25 cap)

1:30 pm - 2:00 pm Transportation Time

SITE TOUR EXPERIENCE ONE (25 cap)

2:00 pm - 4:00 pm JOHNSTON & MURPHY SINCE 1850
Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

SITE TOUR EXPERIENCE ONE (25 cap)

4:00 pm - 4:30 pm Transportation Time

SITE TOUR EXPERIENCE ONE (25 cap)

4:30 pm - 4:30 pm Arrive Back to Hotel

SITE TOUR EXPERIENCE TWO (25 cap)

8:30 am - 8:45 am Check-in

SITE TOUR EXPERIENCE TWO (25 cap)

8:45 am - 9:00 am Bus Departs Hotel

SITE TOUR EXPERIENCE TWO (25 cap)

9:00 am - 11:00 am POSTMATES
Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. This site tour will demonstrate the culture and environment of the new Postmates contact center where they’ve moved away from cubicle seating and provided an environment built on the creative thought process and sharing of resources. This reinvented culture and environment represent that the associate experience is equally important to the customer experience.

SITE TOUR EXPERIENCE TWO (25 cap)

11:00 am - 11:30 am Transportation Time

SITE TOUR EXPERIENCE TWO (25 cap)

11:30 am - 1:30 pm NISSAN STADIUM
Nissan Stadium, home of the Tennessee Titans – scoring memorable moments, providing world class views, and creating unique experiences, with a touch of southern hospitality in the heart of Music City. Nissan Stadium is home to Titans football, Music City Bowl, Tennessee State football, CMA Fest, numerous concerts, soccer games, and much more. In addition to full stadium events, the Tennessee Titans Special Events Department also handles 350+ private events annually

SITE TOUR EXPERIENCE TWO (25 cap)

1:30 pm - 2:00 pm Transportation Time

SITE TOUR EXPERIENCE TWO (25 cap)

2:00 pm - 4:00 pm JOHNSTON & MURPHY SINCE 1850
Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

SITE TOUR EXPERIENCE TWO (25 cap)

4:00 pm - 4:30 pm Transportation Time

SITE TOUR EXPERIENCE TWO (25 cap)

4:30 pm - 4:30 pm Arrive Back to Hotel