Fun Things at CCW Nashville


Customer Contact Week (CCW) is returning to Nashville, and we’ve got so much in store. With small group formats, open forums, keynote speeches, and one-on-one networking, our program will address topics like automation, security, social media, and journey mapping that are transforming the customer contact sphere for the better.

Come join the fun as we learn, grow, and network together and search for solutions to the industry’s most pressing challenges. Here are 10 highlights from our CCW Nashville program that you won’t want to miss:


1. Demo Drive

Looking to asses new customer contact solutions for your company? Discover the latest technology during live demonstrations at the Demo Drive and have a chance to meet the people behind the products.


2. Book Signings

Complimentary book signings are an opportunity to get to know renowned industry authors like James Dodkins, Founder & Customer Experience Rockstar at Rockstar CX, and Annette Franz, Founder and CEO of CX Journey.


3. “Meet the Customer” Program

Hear directly from the clients of our solution providers at their booths and gain insight on the benefits of each solution. Plus, have a chance to win prizes along the way!


4. Track Sessions

This year, we’ve got seven unique tracks of cutting-edge content, including Contact Center Operations, People, CX and Design, CCWomen, and the CCW Digital Pavilion.


5. CCWomen

The CCWomen Breakfast is a dedicated place for women at CCW Nashville to build relationships, support and inspire one another, and path-find practical solutions to the myriad challenges women face in the workplace. And don’t miss our CCWomen Keynote Speaker, Sarah Thomas, the NFL’s First Female Official.


6. Think Tanks

Think Tanks are a new program feature at CCW Nashville that are structured around a practical “How-To” project designed for longer group discussions and solutions-driven conversations. Leave each session with actionable takeaways and resources and benchmark with industry peers.


7. Tech & Innovation Day

Technology & Innovation Focus Day will combine thought-leading research and content generated by CCW Digital with the latest project case studies from senior industry practitioners. Learn about the latest technology and developments in customer contact from Deanna Perrin, Senior Director and Global Head of Strategic Initiatives at Groupon, Brad Prescott, Senior Manager of Customer Experience at Asurion, and CCW Directors and Analysts, Mario Matulich, Brian Cantor, Sandy Ko, and Michael DeJager. Interactive activities will lend a deeper understanding into the topics of CX Security and Fraud, Actionable Analytics, CX Automation, and more.


8. Cocktail Reception

Our special “5 O’clock Somewhere” Happy Hour delivers mid-day cocktails to all our deserving guests. Continue to participate in book signings, the Demo Drive, and networking with fellow attendees. At the end of a long conference day, grab a drink at our Cocktail Reception while networking with fellow attendees and meeting solution providers in a relaxed setting with live music entertainment.


9. Site Tours

The site tour experiences at CCW are some of the most anticipated, in-demand activities throughout the event. Get an exclusive look inside at innovative, state-of-the-art contact centers at Lyft, Vanderbilt University Medical Center, Nashville Electric Center, and Johnston Murphy.


10. Explore Nashville

Make the most or your stay in Nashville, the legendary home of country music. Just steps outside of the JW Marriott's doors, find Music City Center, Nissan Stadium, Country Music Hall of Fame and the iconic Honky Tonk Highway on Lower Broadway. While Nashville is well known for music, the city also boasts an impressive lineup of craft breweries and restaurants. We suggest testing your limits at Hattie B’s Hot Chicken!


For more information, download the CCW Nashville Agenda here.

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