This past January we took CCW to Nashville! CCW Nashville convened 500+ customer contact leaders for a week of intensive content and networking. View the Post Show Report to see more about what happened at CCW Nashville, including who was there, who sponsored, what we loved and what we learned. Then...

Check out what we have planned for 2021 and beyond, and see how the transformed CCW products are designed to help you demonstrate your latest technologies, your sales pipelines, set your sales teams up for success, and achieve your goals.

Check out the business leader and the companies that attended our first ever CCW At Home this past August!

Employee productivity serving as the cornerstone of quality customer experience, and long-lasting customer retention, will never change. The means by which we empower employees to deliver quality customer experience, already is. Efficiency has always been top of mind for contact center leaders, but the equation has become more complex with...

Without a resilient response plan for the wide variety of threats that your organization is susceptible to, you cannot possibly survive. And after this year especially, companies have truly witnessed the value that a strong business continuity and risk plan can provide. According to a CCW Digital 2020 Market Study,...

Organizations work hard to win customers, but in today’s competitive, on-demand, digital world, these businesses must work even harder to keep them – prioritizing frictionless, digital customer interactions, combined with data-driven personalization. The goal is to use digital transformation to increase consumer engagement, customer satisfaction, and ultimately the revenue that...

While the support and holistic experience that brands are able to offer their customers has been a hot topic for some time now, it is arguably more crucial to prioritize than ever before. According to CCW Digital’s 2020 Consumer Preferences survey, over 58% of consumers care more about the customer...