Deep down, you know the customer experience is about the long game. You know that the most productive, customer-centric operations require a thorough vision, methodical planning and carefully calibrated execution. Customer centricity, to put it simply, does not happen overnight. However, customers are not going to spend years enduring bad experiences hoping that you will one day deliver a great experience; they want to be satisfied right now!
Take a look at some of the strategies you can implement now, before joining us in Nashville this January.
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