Limited passes available.

January 28 - 31, 2020 | JW Marriott, Nashville

CX and Design: Why It's Necessary

CX and Design: Why It's Necessary

According to recent CCW Digital Executive Profiling, 74% of contact center leaders consider design a top priority for their organization in the year ahead. The emphasis on design makes sense. Not simply a trendy topic within the greater business space, design thinking directly addresses one of the biggest challenges in the customer contact world: the reactive mindset.

We'll be talking about CX and a variety of other pressing topics at CCW Nashville! View the agenda here.

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