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Market Study: Contact Center of 2025 - A Roadmap

Market Study: Contact Center of 2025 - A Roadmap

Our Market Study on the Contact Center of 2025 will help you adopt this forward-looking, customer-centric approach to the contact center. You'll learn which trends to embrace, which "worst practices" to overcome, and how to make the most of opportunities in omnichannel, automation and customer intelligence.

Topics include:

• The biggest contact center stereotypes you NEED to eliminate by 2025.

• 5 trends that will define the contact center of 2025.

• Metrics and objectives that will matter most in 2025

• Tips for benchmarking your contact center

• Ways to elevate your voice of the customer strategy

• Steps to prepare your team for the impact of automation

• Stats on how phone, bots, messaging and more will factor into 2025


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