Special Report: Open Workspaces for the Contact Center

Special Report: Open Workspaces for the Contact Center

Today’s workforce demands purposeful work, flexible schedules and career progression. Employers have responded by offering flexible or work-from-home options and investing in digital technologies that empower staff to work remotely.

Consequently, workspace design has evolved, too, with interior designers appointing spaces that are fluid, multipurpose and aesthetically pleasing – a stark contrast to the cubicle sprawls of old.

In this Special Report on Open Workspaces for the Contact Center, discover how to empower your agents with the latest trends in workforce scheduling, multipurpose office design and crucial technologies for the modern workspace. You’ll also read about why investing in agents is equivalent to investing in your customers.

Featuring insights from Michael McKinney, workforce management manager at Holland America Lines, Tamara Loehr, author of Balance is B.S. and more, you’ll learn about:

  1. What today’s workforce wants in terms of jobs, scheduling, work/life balance
  2. How employers like Apple, Facebook, Google have responded to the demands of the modern workforce
  3. Top 3 disruptive workforce scheduling trends
  4. Why workplace design matters to the contact center for optimal agent performance

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