The CCW team works diligently to offer our sponsors with a wide variety of marketing opportunities, each designed to provide unparalleled access to the best and brightest in the customer contact space.

2020 CCW Series Schedule:

• CCW Nashville | January 28-31 | JW Marriott Nashville
• CCW Vegas | June 22-26 | Caesars Forum
• CCW Austin | October 13-16
  

“We find value in sponsoring CCW because of the traffic of attendees by our booth." - Vonage

“We find it valuable and promising to invest in sponsoring all CCW events knowing that we will be face-to-face with customer contact companies from around the globe.” –  Noble Systems

“CCW has an unprecedented handle on our industry and is one of the leading physical event vendors in this space. From the mainstage, expo hall, site tours, and breakout sessions their attendees and sponsors leave the event with a wealth of knowledge and connections for a lifetime.” – Genesys

Interested to see who joined us at CCW in New Orleans? Take a look at the past attendee list.

Take a look at who will be joining us at CCW Nashville this year! To request a copy of this snapshot to be sent directly to you, contact us here.

We surveyed the CCW Nashville attendees and want to share with you a preview of the results. View the report to find out more on attendee seniority, industry, company revenue, budget for solutions and so much more. Want the full report? Become a sponsor of CCW to get all of the information about our CCW attendees!

Technology buyers often struggle to distinguish which providers are the right fit for their specific objectives because there are so many vendors speaking in broad strokes on their capabilities. As a result of this noisy marketplace, many contact centers are not conquering pressing challenges and achieving valuable objectives. 

CCW Digital has summarized 5 particular urgent tech needs in the report: Technologies Contact Centers Want...and Can't Find.

Customers do not feel you are delivering a great experience. Worse, they question whether you and your employees care about solving problems, listening to feedback and making improvements.

Do not let this doubt linger. Do not go another year without turning customer centricity into a reality for your business.

Let our Market Study on Trends In CX Design & Strategy guide you to unparalleled results. Citing in-depth research about what customers want, where brands are failing, and how brands are investing, it the key challenges and opportunities to consider when building your CX. It closes with case study insights that will you help you transform from a brand that wants to do better into one that sets the standard.

Topics include:

• Customers’ biggest CX complaints and pain points
• Proof of CX’s impact on customer acquisition and advocacy
• Why your customers are switching to competitors
• Which channels customers like – and don’t like
• How customers really feel about bots
• What “personalization” means to today’s customers
• Easy ways to tailor the CX
• 5 biggest challenges for companies
• Which CX initiatives are the most urgent

This past January 15-18, 2019 we went to Nashville for the first time ever! CCW Nashville convened 500+ customer contact leaders for a week of intensive content and networking. View the Post Show Report to see more about what happened at CCW Nashville, including who was there, who sponsored, what we loved and what we learned. Then join us for CCW Nashville in 2020!

We're heading back to Nashville this January 28-31, 2020 and you won't want to miss it! 

Check out what we have planned for this year including:

• An Incredible Speaker Line-up - Learn what’s possible from the best in the industry and define your strategic customer contact goals
• Top-rated Sessions and Networking - With 6 tracks of content, there is something for every member of your greater team
• 16 CCW Think Tanks (New!) - Structured around "How-To" projects designed for longer group discussions and solution-driven conversations
• Exclusive Site Tours - Experience tours at Nashville Power Electric, Vanderbilt University Medical Center, and Johnston & Murphy

Featured speakers include:

• Jerry Greenfield, Co-Founder, Ben & Jerry's Homemade, Inc. 
• Susanna Hadley, Sr. Program Manager, Customer Experience Strategy, T-Mobile
• Brian Gillespie, VP, Forecasting & Financial Excellence, Customer Experience, Comcast
• Deana Perrin, Senior Director, Global Head of Strategic Initiatives, Groupon
  
• Todd Straka, Lead Customer Experience Designer, Finish Line
• Brian Clancy, Learning & Performance Improvement, Contact Center Operations, AARP
• and more!

• Increasing digital capabilities
• Improving the knowledge base
• Employing customer journey mapping and orchestration
• Better automating processes

The Customer Contact Week Series serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.

Our events are the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

2020 CCW Series Schedule:

• CCW Nashville | January 28-31 | JW Marriott Nashville
• CCW Vegas | June 22-26 | Caesars Forum
• CCW Austin | October 13-16
  

“We find value in sponsoring CCW because of the traffic of attendees by our booth." - Vonage

“We find it valuable and promising to invest in sponsoring all CCW events knowing that we will be face-to-face with customer contact companies from around the globe.” –  Noble Systems

“CCW has an unprecedented handle on our industry and is one of the leading physical event vendors in this space. From the mainstage, expo hall, site tours, and breakout sessions their attendees and sponsors leave the event with a wealth of knowledge and connections for a lifetime.” – Genesys

Interested in attending CCW Nashville this January 28-31, 2020? Take a look at who is already confirmed to attend, including executives from Lyft, Verizon, and Groupon.

CCW Nashville is designed for customer-centric executives at all levels seeking tools and solutions for challenges spanning the end-to-end customer journey. This guide will provide you with an overview of the topics being discussed in our Contact Center Operations track and the expert speakers joining us in January! 

AI solutions solve a number of specific business problems. Organizations are beginning learn different AI capabilities and how they can use this technology to find the solution their in need of. But it's more than just awareness of the applicability of AI, companies are realizing the need for tracking metrics and managing of their new AI technology. 

With so many pivotal considerations to make, it’s crucial for organizations to do ample research before they buy. In this Special Report on ‘Choosing an AI Partner,’ learn:

• What types of AI solutions companies are exploring
• The biggest value points for implementing AI solutions
• Challenges the companies are facing in the modern-age and how AI can help them
• The full cycle organizations must consider when choosing an AI solution, from research to post-purchase implementation and management

If you would like a copy of the article sent directly to you, please contact us here.