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January 28 - 31, 2020 | JW Marriott, Nashville

Understand Customer Mindset with Journey Mapping

Understand Customer Mindset with Journey Mapping

Lemon Poindexter, Customer Relations Manager at Nashville Electric Service (NES), includes her entire organization in the creation of customer journey maps in order to deliver the fast, effortless, and seamless experience her customers expect.  

Don't forget to come see Lemon and fellow customer contact experts speak at CCW Nashville in January 2020. To get a copy of this report sent to you directly, contact us here. 


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