View the Full Guide: CCW Nashville 2020

View the Full Guide: CCW Nashville 2020

We're heading back to Nashville this January 28-31, 2020 and you won't want to miss it! 

Check out what we have planned for this year including:

  • An Incredible Speaker Line-up - Learn what’s possible from the best in the industry and define your strategic customer contact goals
  • Top-rated Sessions and Networking - With 6 tracks of content, there is something for every member of your greater team
  • 16 CCW Think Tanks (New!) - Structured around "How-To" projects designed for longer group discussions and solution-driven conversations
  • Exclusive Site Tours - Experience tours at Nashville Power Electric, Vanderbilt University Medical Center, and Johnston & Murphy

Featured speakers include:

  • Jerry Greenfield, Co-Founder, Ben & Jerry's Homemade, Inc. 
  • Susanna Hadley, Sr. Program Manager, Customer Experience Strategy, T-Mobile
  • Brian Gillespie, VP, Forecasting & Financial Excellence, Customer Experience, Comcast
  • Deana Perrin, Senior Director, Global Head of Strategic Initiatives, Groupon
  • Todd Straka, Lead Customer Experience Designer, Finish Line
  • Brian Clancy, Learning & Performance Improvement, Contact Center Operations, AARP
  • and more!

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