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Why Customer Empathy Is Critical to Customer Service Interactions

Why Customer Empathy Is Critical to Customer Service Interactions

As customer service professionals, we’ve all got targets to hit. First response times, resolution times, conversion rates. The list goes on. However, in our endeavors to meet them, we can often overlook customer empathy, our responsibility to make customers feel heard and understood. Here are three ways to make customer empathy the heart of your CX strategy.

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