We’ve collected the most common questions we get. If we didn’t cover what
you’re looking for, email us and we’ll
get back to you!
What do I need to do after I register?
Next step would be to book your accommodation! You’ll also receive attendee
newsletters periodically leading up to the event that will have important event
information to review.
How do I book my accommodation?
All the details you need are on our Venue & Accommodation page. Accommodation and travel costs are not included as
part of your conference pass and we have a discounted room block available at
the JW Marriott! We
also recommend booking directly with the hotel and avoid going through third
party rooming services.
I need to update my registration.
Did something come up? Do you need to
cancel? No worries. Email us at info@customermanagementpractice.com and
we’ll get you sorted. You can also check out our cancellation policy.
What if I’m new to CCW?
Don’t worry. You won’t be the only
one! Make sure to attend the New Attendee Orientation prior to the first Main Day of the conference.
Is there a Mobile App for the event?
Yes! We have a mobile app available for download in the app store. Once you register to attend, stay tuned for an email from us for download
instructions. The mobile app will be the best source for latest event
information as well!
Are the CCW Executive Club Roundtables open to everyone?
The CCW Executive Club Roundtables are not open to everyone. It’s an
invitation-only track of content open to VP-level and above customer contact
leaders. Topics tend to focus more on strategy and feature a more closed door,
roundtable style.
When will I receive my conference
material?
Your conference handouts will be distributed on the first morning of the
conference (unless otherwise stated in the event program). Additional
conference material will be made available on a temporary website after the
event. You will be provided with access details for this website at the
conference.
Are meals included?
Yes, all refreshments, snacks and lunches are included in your conference pass.
What should I wear?
The dress code at the conference is business casual but there’s nothing wrong
with dressing to impress :)
Health tips while attending our conference:
Special Needs
If you have any special needs, disabilities, and/or dietary restrictions, send
us an email at info@customermanagementpractice.com so we can make everything comfortable for you.