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January 28 - 31, 2020 | JW Marriott, Nashville

Closing Keynote: Jerry Greenfield

Jerry Greenfield, the other half of Ben and Jerry’s Homemade Inc, is one of the most talked-about and least conventional success stories in American business.

At CCW Nashville, Jerry will deliver an inspiring tribute to America’s entrepreneurial spirit, full of anecdotes and radical business philosophies. He will address how to build a mission-driven brand that inspires intense customer and employee loyalty.

Jerry will be delivering his thought-provoking keynote address on Friday, January 31st at 3:00 PM to close CCW Nashville. Following his address, there will be an ice cream social where attendees will have a chance to meet and chat with Jerry.


Customer Contact Week, the largest and most comprehensive event series for customer service and CX professionals, returns to Nashville, January 28-31! CCW Nashville will bring together over 550 executives within the contact center and customer experience industry.

The line up of speakers represents the industry’s best and brightest, including:

  • Susanna Hadley, Sr. Program Manager, Customer Experience Strategy, T-Mobile
  • Brian Gillespie, VP, Forecasting & Financial Excellence, Customer Experience, Comcast
  • Deana Perrin, Senior Director, Global Head of Strategic Initiatives, Groupon
  • Todd Straka, Lead Customer Experience Designer, Finish Line
  • Brian Clancy, Learning & Performance Improvement, Contact Center Operations, AARP and more!


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